--000000000000ca7dc6063c686e41 Content-Type: multipart/alternative; boundary="000000000000ca7dc4063c686e40" --000000000000ca7dc4063c686e40 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! I returned her call yesterday but she did not answer. I will try again today and provide you with an update. On Fri, Aug 15, 2025 at 7:41=E2=80=AFAM Emily Swackhamer wrote: > Good morning! I have left two voicemails but have not received a call > back. > > On Fri, Aug 15, 2025 at 9:37=E2=80=AFAM Liesel Springall liesel.springall@thekey.com> wrote: > >> Good morning Emily! Can I please get an update regarding the assessment? >> It was scheduled for yesterday. Thank you and happy Friday! >> >> On Thu, Aug 14, 2025 at 7:06=E2=80=AFAM Liesel Springall > liesel.springall@thekey.com> wrote: >> >>> Good morning! Yes, she was clear regarding her needing care the first 2 >>> days since she is having surgery. However, she is unsure regarding her >>> subsequent needs. She will need assistance after the sx as well and wou= ld >>> like to determine the schedule at the time of the assessment. Hope this >>> explanation provides the information you need. Please let me know if yo= u >>> have any questions. Thank you! >>> >>> On Wed, Aug 13, 2025 at 5:08=E2=80=AFPM Emily Swackhamer >> emily.swackhamer@thekey.com> wrote: >>> >>>> Hi all, >>>> >>>> Could I get some clarity as to why this was pushed to an assessment? I= t >>>> is a Tier 4 web lead and it looks like she is wanting transportation a= nd >>>> care to and from the hospital. I am not seeing long term intention her= e or >>>> the billable hours to back this up. Please advise. >>>> >>>> Emily >>>> >>>> On Wed, Aug 13, 2025 at 12:17=E2=80=AFPM Liesel Springall >>> liesel.springall@thekey.com> wrote: >>>> >>>>> Hello , >>>>> >>>>> The below Opportunity is ready for an assessment! An intake call has >>>>> already been conducted. Please contact the caller to introduce yourse= lf and >>>>> confirm the assessment date/time. >>>>> >>>>> **Please confirm the CSM completing assessment. ** >>>>> >>>>> Assessment Date and Time: 8/14 10am *In person >>>>> >>>>> Client Name: Jennifer Germanese >>>>> >>>>> Chatter Notes:Jennifer called stating she thought about our services >>>>> and is ready to move forward with the AX. Lindsey, RIM was unavailabl= e. I >>>>> provided info regarding our complimentary assessment and she agreed t= o have >>>>> an in person AX 8/14 at 10am. >>>>> Her foot SX is scheduled 9/4 at 7am. She will need to start services >>>>> that day from 5am-5pm, the following day 9/5 from 6am-6pm and she wil= l >>>>> discuss additional days at the time of the assessment >>>>> >>>>> - >>>>> - >>>>> >>>>> >>>>> Caller Name:Jennifer Germanese >>>>> >>>>> Caller Phone number: (636) 891-1250 >>>>> >>>>> Referral Account: Web lead >>>>> >>>>> SF LINK: >>>>> https://homecareassistance.lightning.force.com/lightning/r/Account/00= 1UH00000bZUMAYA4/view?ws=3D%2Flightning%2Fr%2FTask%2F00TUH