Re: Highlighting Excellence: 5-Star Client Success Managers

From
Rachel Sims <rachel.sims@thekey.com>
To
Amelia Howard <amelia.howard@thekey.com>
CC
Sherrie Wright <swright@thekey.com>, Bridgett Scherer <bscherer@thekey.com>, CSM <CSM@thekey.com>, GeneralManagers <GeneralManagers@thekey.com>, Regional Directors <regionaldirectors@thekey.com>, Shadi Gholizadeh <shadi@thekey.com>, Megan Edusada <megan.edusada@thekey.com>, Megan Harris <megan.harris@thekey.com>, Phil Chanda <phil.chanda@thekey.com>, Emily Kraeter <emily.russell@thekey.com>, Emma Zumsen <emma.zumsen@thekey.com>
Date
Thu, 15 Jan 2026 14:16:05 -0600
Folder
INBOX
--00000000000098501e064872e5fc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Way to go . Congratulations =F0=9F=8E=89 On Thu, Jan 15, 2026 at 1:52=E2=80=AFPM Amelia Howard wrote: > Congratulations to all! Shoutout to Jinniefer Castillo from The Chicago > office on your mention! > Amelia Howard > Regional Manager > Chicago and Milwaukee > > > On Thu, Jan 15, 2026 at 10:01=E2=80=AFAM Sherrie Wright > wrote: > >> Congratulations Ladies - you are Amazing!=F0=9F=92=83 >> >> On Tue, Jan 13, 2026 at 4:54=E2=80=AFPM Bridgett Scherer >> wrote: >> >>> Hello all! >>> >>> I am pleased to provide another update on our Client Success Manager >>> Pulse Survey Platform, as well as an exciting update for expanding this >>> survey program to all of our clients. >>> >>> First - we continue to see *perfect 10s across the board for every >>> single CSM Pulse Survey received*! This is by far the strongest >>> performing area of our entire client feedback program, and continues to >>> showcase our exemplary CSM team. We have yet to receive a single CSM Pu= lse >>> Survey response with a score lower than 10. Please see a few excerpts f= rom >>> recent surveys responses: >>> >>> =F0=9F=8C=9F =E2=80=9CKristal contacted me within a very short time aft= er my call to the >>> Key. I am extremely grateful as I was overwhelmed with my moms home >>> situation and health change. Kristal was reassuring that help was avail= able >>> and soon. When Kristal and Neli arrived that day I saw and believed we >>> would be ok. Thank you!! In addition Kristal has been available and

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