Re: Highlighting Excellence: 5-Star Client Success Managers

--00000000000016d85c06494dc06e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello all and Happy Monday! I just wanted to provide a reminder that our Pulse Survey Program will be turned on for *all clients* starting tomorrow, January 27th. The change was made today for surveys to be sent starting tomorrow. As a reminder, existing clients will only receive a CG pulse survey for any NEW scheduled caregivers after 1/26 - they will not receive a flood of surveys for any pre-existing caregivers on schedule. They will start receiving CSM Pulse surveys for any eligible interaction that is documented starting today. If you have any questions, please do not hesitate to reach out to myself or Megan Edusada for support! Cheers, Bee Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 On Thu, Jan 15, 2026 at 12:16=E2=80=AFPM Rachel Sims wrote: > Way to go . Congratulations =F0=9F=8E=89 > > On Thu, Jan 15, 2026 at 1:52=E2=80=AFPM Amelia Howard > wrote: > >> Congratulations to all! Shoutout to Jinniefer Castillo from The Chicago >> office on your mention! >> Amelia Howard >> Regional Manager >> Chicago and Milwaukee >> >> >> On Thu, Jan 15, 2026 at 10:01=E2=80=AFAM Sherrie Wright >> wrote: >> >>> Congratulations Ladies - you are Amazing!=F0=9F=92=83 >>> >>> On Tue, Jan 13, 2026 at 4:54=E2=80=AFPM Bridgett Scherer >>> wrote: >>> >>>> Hello all! >>>> >>>> I am pleased to provide another update on our Client Success Manager >>>> Pulse Survey Platform, as well as an exciting upd