--000000000000abc85806453d1bff Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Thank you for this follow up. We appreciate the time and effort being put in to resolve this matter. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Fri, Dec 5, 2025 at 4:05=E2=80=AFPM Marc Atkinson wrote: > Hi Shawntel and Chuck, > > To provide a further update on the CDHC clients. I called and spoke to a > representative there and went over every account that has an open balance > from 2025. All in all, our conversation lasted about 2.5 hours. > > We are reviewing the information obtained from the CDHC and will be able > to provide all information next week. We will schedule some time next wee= k > to review this in further detail. > > Thank you. > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Thu, 4 Dec at 12:59 PM , Lito Delapena > wrote: > Write Off Request - > > W/O Recommendation CDHC 12/4/2025 > > > > 1327275:611100 > --000000000000abc85806453d1bff Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Th= ank you for this follow up. We appreciate the time and effort being put in = to resolve this matter.=C2=A0 Respectfully,=C2=A0 Shawntel Sousa, LPN = = Client Success M= anager | The= Key Mo= bile: 403-305-6588 Office: 403-301-3777 <span style=3D"f= ont-size:11pt;font-family:Arial;vertical-align:baseline;white-space:pre-wra= p;b