Fwd: 165011 Czeslawa Nawacki - Payment Failure For Invoice 1158550, Reprocess Payment, & Review of Expense Charge From 9/19 Billed on Invocie 1158550 - [#1273596]

----==_mimepart_6900c4776c241_1f36bde240145512b Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey, We have credited off the expense charge from 9/19.=C2=A0 = May you please review and confirm the following? - That your office = created a new expense charge for 10/20 and did not edit the previously en= tered charge for 9/19? We just want to make sure, so the new expense char= ge for 10/20 definitely bills on this week's invoice. - The client's = Mastercard 0098 is not going through now. It keeps failing for "Invalid T= ransaction Type". This indicates that the financial institution or paymen= t processor did not approve the transaction because the type of transacti= on attempted is not permitted for the cardholder's account or the merchan= t's account. This issue just statted happening and we never had any i= ssues before. But what is odd is that in Versapay, it states that this cr= edit's card expiration date is 03/25, but payments have been going throug= h every week until 2 weeks ago, when this issue began. Please let us = know if you want us to reach out to the client to confirm the card inform= ation. I feel we should obtain a new PAF with the updated card informatio= n, mainly for the expiration date, as that could be the problem. Than= k you! Regards, Marc Atkinson Senior Client Account Specialist = Customer Contact & Collections Center 866-226-1702 - Main Line 239-264-= 1290 - Direct billing@thekey.com =0D =0D On=0D Mon, 27 Oct at 10:48 AM=0D , JosephTaylor wrote:=0D Hey Marc,=C2=A0 That is great!! Thanks for= the quick response!! =0D =0D =0D On Mon, Oct 27, 2025 at 10:40=E2=80=AFAM Marc Atkinson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Joey, =0D =0D =0D =0D Thank you for your email. =0D =0D =0D =0D I was just reviewing Czeslawa's account because the payment for the invo= ice that contains the expense charge from 9/19 actually declined, due to = invalid transaction type. I was going to put the payment back through and= noticed your email. =0D =0D =E2=80=8B =0D =0D =0D =0D I confirmed that your office reentered the expense charge for 10/20, whi= ch will bill on this week's invoice. We will go ahead and remove the char= ge from 9/19, allow the expense to bill correctly this week, and then rep= rocess payment for the client's invoice, without the expense charge. Ther= e is nothing more your office needs to do here. =0D =0D =0D =0D Thank you! =0D =0D =0D =0D Regards, =0D =0D =0D =0D Marc Atkinson =0D =0D Senior Client Account Specialist =0D =0D Customer Contact & Collections Center =0D =0D 866-226-1702 - Main Line =0D =0D 239-264-1290 - Direct =0D =0D billing@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Mon, 27 Oct at 10:00 AM=0D =0D , JosephTaylor wro= te:=0D =0D =0D =0D =0D =0D Good Morning=C2=A0@TheKey Billing,=C2=A0 Accidentally=C2=A0on October 2= 0th, we added an expense to client Nawacki for $3,186.93 for the date Sep= tember 19tth (attached below). This has now been finalized. The expen