--0000000000007d953d0642384bdf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Marc, - That your office created a new expense charge for 10/20 and did not edit the previously entered charge for 9/19? We just want to make sure, so the new expense charge for 10/20 definitely bills on this week's invoice. This is correct, we were not able to edit or delete the one on 9/19 as it was already finalized. A new one was created on 10/20 which was the date the expense was made. - The client's Mastercard 0098 is not going through now. It keeps failing for "Invalid Transaction Type". This indicates that the financial institution or payment processor did not approve the transaction because the type of transaction attempted is not permitted for the cardholder's account or the merchant's account. Yes, please reach out to the client to confirm. Thank you, On Tue, Oct 28, 2025 at 9:26=E2=80=AFAM Marc Atkinson = wrote: > Hi Joey, > > We have credited off the expense charge from 9/19. > > May you please review and confirm the following? > > - That your office created a new expense charge for 10/20 and did not edi= t > the previously entered charge for 9/19? We just want to make sure, so the > new expense charge for 10/20 definitely bills on this week's invoice. > > - The client's Mastercard 0098 is not going through now. It keeps failing > for "Invalid Transaction Type". This indicates that the financial > institution or payment processor did not approve the transaction because > the type of transaction attempted is not permitted for the cardholder's > account or the merchant's account. > > This issue just statted happening and we never had any issues before. But > what is odd is that in Versapay, it states that this credit's card > expiration date is 03/25, but payments have been going through every week > until 2 weeks ago, when this issue began. > > Please let us know if you want us to reach out to the client to confirm > the card information. I feel we should obtain a new PAF with the updated > card information, mainly for the expiration date, as that could be the > problem. > > Thank you! > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Mon, 27 Oct at 10:48 AM , JosephTaylor joey.taylor@homecareassistance.com> wrote: > Hey Marc, > > That is great!! > > Thanks for the quick response!! > > On Mon, Oct 27, 2025 at 10:40=E2=80=AFAM Marc Atkinson wrote: > >> Hi Joey, >> >> Thank you for your email. >> >> I was just reviewing Czeslawa's account because the payment for the >> invoice that contains the expense charge from 9/19 actually declined, du= e >> to invalid transaction type. I was going to put the payment back through >> and noticed your email. >> =E2=80=8B >> I confirmed that your office reentered the expense charge for 10/20, >> which will bill on this week's invoice. We will go ahea