Re: Zoom Contact Center Training Schedule and Details

From

Cristal Munoz <cmunoz@thekey.com>

To

Alyson Rohane <alyson.rohane@thekey.com>

CC

Dashira Contreras <dashira.contrerasrodriguez@thekey.com>, Dericka Flores Valmonte <dflores@thekey.com>, "Desiree A." <desiree.aranjo@thekey.com>, Diane Van Houten <diane.vanhouten@thekey.com>, Elizabeth Parrish <elizabeth.parrish@thekey.com>, Emily Lynch <edean@thekey.com>, Gigi Sportelli <giulia.sportelli@thekey.com>, James Ferlin <jferlin@thekey.com>, Joshua Morales <joshua.morales@thekey.com>, Kiana Prudhont <kiana.prudhont@thekey.com>, Liesel Springall <liesel.springall@thekey.com>, Maria Prudhont <mprudhont@thekey.com>, Tyler Dearing <tyler.dearing@thekey.com>, Laurie Brangi <laurie.brangi@thekey.com>, Kathryn Kennedy <kathryn.kennedy@thekey.com>, Rosa Rodriguez <rosa.rodriguez@thekey.com>, Rebbecca Foulon <rebbecca.foulon@thekey.com>, Tayler Lacy <tayler.lacy@thekey.com>, Gayle Soulides <gsoulides@thekey.com>, Santiago Morales <santiago.morales@thekey.com>, Francesca Onorato <francesca.onorato@thekey.com>, Heather Pich <heather.pich@thekey.com>, Matthew Albano <matthew.albano@thekey.com>, Bryan Carter <bryan.carter@thekey.com>, Amanda Ominsky <amanda.ominsky@thekey.com>, Mark Warner <mark.warner@thekey.com>, Terrence Vetter <terrence.vetter@thekey.com>, Regional Directors <RegionalDirectors@thekey.com>, Cheryl Logan <cheryl.logan@thekey.com>

Date

Tue, 3 Feb 2026 13:10:15 -0500

Folder

INBOX

--00000000000019f8560649ef5c85 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Alyson! Team - Ahead of the training, we want to circulate the Z= oom Phone / Salesforce Agent Guide (Full SOP) for Zoom Contact Center, so you can review the material beforehand. This document was created by our very own, Gigi Sportelli, and she did a tremendous job notating a step by step guide to set each of you up for success. Please hold any questions until the training though. From all of us - THANK YOU again, Gigi! =F0=9F=8E=89=F0=9F=8E=89 Cristal Munoz Inside Sales Manager cmunoz@thekey.com Mobile: (616) 729-8114 https://thekey.com On Tue, Feb 3, 2026 at 9:13=E2=80=AFAM Alyson Rohane wrote: > Hi everyone, > > As we prepare for the upcoming go-live of the Zoom Contact Center, we > wanted to share the training schedule and s