--0000000000001e9741064cc4acd0 Content-Type: multipart/alternative; boundary="0000000000001e9741064cc4accf" --0000000000001e9741064cc4accf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, I will definitely keep working with the team to ensure we reach our goals. It has been a challenge to get everyone on these calls, and I am disappointed to hear that today's session did not happen while I was in Milwaukee. I will continue to spearhead this initiative and will speak with the team again regarding the attendance requirements. To address the challenges we've had with buy-in, I also plan to meet with Diane again to discuss this further. We will get this Chelsea, I promise. Amelia Howard On Wed, Mar 11, 2026 at 2:23=E2=80=AFPM Timothy Thomas wrot= e: > Hi Amelia, > > I need you to get the team back on track with lifeguard. When I was onsit= e > we identified some issues that the LG team wants to address and improve. > Could you please ensure your team attends these sessions or confirms thei= r > inability to do so? It's not respectful to Chelsea and her time. > > LG will be rolling out nationwide and we need to iterate and improve. > Chicago was selected to help do this given their expertise. I have high > expectations here and the CSMs can earn a nice bonus. > > I'd like to see 5 installs in March. Get after it! > > Thanks > > ---------- Forwarded message --------- > From: Chelsea Sheehan > Date: Wed, Mar 11, 2026 at 1:31=E2=80=AFPM > Subject: Re: Heath Score Card > To: Timothy Thomas > Cc: Maryham Levesque > > > Sorry for so many emails today! > > *Montreal:* During our February Monthly check-in with Joey, Maria, and > Dominique, they shared that the Montreal office is currently experiencing > staffing constraints and per Joey does not have the bandwidth to support > Lifeguard operationally. They are in the process of hiring a Client Succe= ss > Manager but indicated this may take a couple of months. In the meantime, > Joey confirmed they are unable to support new installs or program expansi= on > and that activity is effectively paused unless handled directly by our > Lifeguard team. > > They were comfortable with Maryham reaching out directly to existing > Lifeguard clients to perform system updates and maintenance, so the curre= nt > clients remain supported. > > *Ahead of March monthly check-in this afternoon*, I wanted to ask for > your guidance on how you would like Lifeguard to proceed with the account > in the interim =E2=80=94 whether we should keep the program in maintenanc= e mode > until staffing improves or take a different approach. > > Appreciate your direction. > > Best, > > *Chelsea Sheehan* > *Director, Strategic Account Services * > *C*ell: 716.903.3992 *|* www.joinlifeguard.com > =F0=9F=93=86 Schedule time with me =E2=86=92 Book a meeting > > [image: Untitled design.png n5.png] > *From: *Chelsea Sheehan > *Date: *Wednesday, March 11, 2026 at 10:17=E2=80=AFAM > *To: *Timothy Thomas > *Subj