--00000000000049772f064cc4c5b6 Content-Type: multipart/alternative; boundary="00000000000049772e064cc4c5b5" --00000000000049772e064cc4c5b5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chelsea, I just spoke with Diane, and she will be emailing you to coordinate a time on Tuesday when the entire team will be in the office. Tuesday meetings are required in Chicago for all staff members. We are planning a weekly review from 2:00 PM to 2:15 PM,(for closer monitoring) and we will add you to our Weekly agenda to help with execution as we review each client. Amelia Howard On Wed, Mar 11, 2026 at 2:30=E2=80=AFPM Amelia Howard wrote: > Tim, > > I will definitely keep working with the team to ensure we reach our goals= . > It has been a challenge to get everyone on these calls, and I am > disappointed to hear that today's session did not happen while I was in > Milwaukee. > > I will continue to spearhead this initiative and will speak with the team > again regarding the attendance requirements. To address the challenges > we've had with buy-in, I also plan to meet with Diane again to discuss th= is > further. We will get this Chelsea, I promise. > > > Amelia Howard > > On Wed, Mar 11, 2026 at 2:23=E2=80=AFPM Timothy Thomas wr= ote: > >> Hi Amelia, >> >> I need you to get the team back on track with lifeguard. When I was >> onsite we identified some issues that the LG team wants to address and >> improve. Could you please ensure your team attends these sessions or >> confirms their inability to do so? It's not respectful to Chelsea and he= r >> time. >> >> LG will be rolling out nationwide and we need to iterate and improve. >> Chicago was selected to help do this given their expertise. I have high >> expectations here and the CSMs can earn a nice bonus. >> >> I'd like to see 5 installs in March. Get after it! >> >> Thanks >> >> ---------- Forwarded message --------- >> From: Chelsea Sheehan >> Date: Wed, Mar 11, 2026 at 1:31=E2=80=AFPM >> Subject: Re: Heath Score Card >> To: Timothy Thomas >> Cc: Maryham Levesque >> >> >> Sorry for so many emails today! >> >> *Montreal:* During our February Monthly check-in with Joey, Maria, and >> Dominique, they shared that the Montreal office is currently experiencin= g >> staffing constraints and per Joey does not have the bandwidth to support >> Lifeguard operationally. They are in the process of hiring a Client Succ= ess >> Manager but indicated this may take a couple of months. In the meantime, >> Joey confirmed they are unable to support new installs or program expans= ion >> and that activity is effectively paused unless handled directly by our >> Lifeguard team. >> >> They were comfortable with Maryham reaching out directly to existing >> Lifeguard clients to perform system updates and maintenance, so the curr= ent >> clients remain supported. >> >> *Ahead of March monthly check-in this afternoon*, I wanted to ask for >> your guidance on how you would like Lifeguard to p