--000000000000c8b7ba0641dcdc88 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Sharon. On Thu, Oct 23, 2025 at 1:33=E2=80=AFPM Sharon Speirs = wrote: > > Good morning leadership. I hope your team meetings are going well! > > Here is the report from Vancouver for your review. > > > > Review of last week > > As projected last week we were up mainly due to the Thanksgiving holiday. > > B to B dismal > > B-C only 2 leads the whole week - neither qualified > > 1 WOM - deceased client referral of a family member to another family > member > > 2 SOC last week hitting 5 month to date but three closed won this week so > will be 8 as of Tuesday next week > > > *Current week* > > 3 24/7 deaths - one maid, one brand new client died in sleep, one > transferred to hospital but did not make it > > 1 24/7 service on hold as client in hospital as of today > > This will hit us current week as we are comping over a stat week and loss > of approx 632 billable hours. > > 3B to B referrals, 2 SOC today and one SOC next week > > Action plan for consumer starts of care short term -Operations team > > Sharon: > > Update on VCH sea to sky - 7-8 24/7 proposal was submitted and received= . > Constatine emailed thanking me and that it was helpful but they needed so= me > time but would get back to us. I responded that we are very willing and > able to support right away and if there were any concerns regarding prici= ng > please let me know and we can discuss. I will follow up with her end of t= he > week > > Meeting with BC Care Providers of the Home Health team to understand how > they can better support our membership > > One on one meeting with Jewish Community Centre director Friday, they hav= e > referred in the past and re building the relationship > > Short one scheduler and one CSM so time being spent ensuring clients are > serviced > > Client Success Team > > Client success managers met to break up senior community centres in > specific neighbourhoods to do a face to face visits, Vancouver, Surrey an= d > Victoria and to ensure collateral is there for brochures etc coupled with > investigation on possible events we could host > > Senior fare completed Wednesday, 10/22 with CSM Cathy in Whiterock. > > Quarterly win backs are completed as of 10/22- one referral to a family > member ended in a new client for the month of October > > Re assessments- two completed, recommendations in to family on additional > hours needed but not confirmed > > Long term strategy > > 1. > > Radio ads to begin Nov 3 for 3 months- help to cement TheKey brand in > Vancouver and lifeguard. Running on talk radio > 2. > > Work with Celeste to do a large networking event with a senior living > partner and invite doctors, pharmacy - anyone related to seniors - Mid > january date TBD West Van > 3. > > Saba continues to work on moving Vancouver up in google ranking but so > far have not seen great improvements in terms of calls coming in . I d= id > hav