--000000000000be277706451fee15 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi everyone, Thank you again for the thoughtful and candid feedback. I really appreciate how quickly you all engaged and how committed you are to protecting both our caregivers and our teams. Your perspectives absolutely strengthened the direction of this campaign. We will be moving forward with the revised Seasons of CARE plan, and here= =E2=80=99s the full communication timeline: *1. Newsletter Announcement =E2=80=93 Going Out Today* The updated Seasons of CARE overview will be included in this afternoon=E2= =80=99s company-wide newsletter as originally scheduled. This version reflects the changes aligned with your feedback. *2. CAREzone Page =E2=80=93 Published Today* A dedicated CAREzone page will go live today with the full breakdown of the campaign, including: - CARE Gratitude Moments - Employee & caregiver nomination process - Learning & Development Fund details - Holiday celebration guidance - Link to Celebration Station for sharing highlights *3. Leadership Follow-Up* Leaders will individually receive their holiday celebration budget details. For transparency, here are the links to both pieces of communication: https://docs.google.com/document/d/1omKRv2tuJqUV_1LqIR0VElWl2XBSt4USAoIIEfj= 8wyk/edit?usp=3Dsharing If you have any additional feedback or spot anything that needs adjusting before the final send, please let me know. happy to refine. And thank you again for partnering so openly on this pivot. It made the end result stronger and more aligned with our values. Have a great day! Sky Cross Director of Employee Experience sky.cross@thekey.com (309) 252 - 0773 *TheKey.com * [image: TheKey] On Wed, Dec 3, 2025 at 2:40=E2=80=AFPM Jessica Thomas wrote: > Thanks for listening to the feedback and adjusting, much appreciated. Ca= n > you share what will be communicated and the timeline? > > On Wed, Dec 3, 2025 at 9:25=E2=80=AFAM Sky Cross w= rote: > >> Hi everyone, >> >> Thank you all for the thoughtful, candid, and passionate feedback. I >> genuinely appreciate how quickly you engaged with the proposal and how >> deeply you advocated for both your teams and our caregivers. Your >> perspectives surfaced important considerations around equity, optics, an= d >> the experience we want every caregiver to have during the holiday season= . >> >> This conversation made it clear how essential it is to bring our Regiona= l >> leaders into these discussions earlier. Your insight is invaluable, and = I >> want to make sure future culture programs incorporate your lens from the >> beginning so we=E2=80=99re aligned on both intent and execution. >> >> Based on your feedback, and in partnership with Chantal and Emily, we ar= e >> pivoting the Seasons of CARE campaign to ensure it is fully company-fund= ed >> and rooted in gratitude, not in employee donations or caregiver >> contributions. Here is the revised direction: >> *Updated Seasons of