----==_mimepart_694062c119221_24e5125eb70204417fb Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timon and Nimra, Thank you for confirmation and for providing this= information. We appreciate the $3,000.00 payment. We are still looki= ng into the matter with our account number and hope to have this cleared = up as soon as possible. Regards, Marc Atkinson Senior Client Acc= ount Specialist Customer Contact & Collections Center 866-226-1702 - Ma= in Line 239-264-1290 - Direct billing@thekey.com =0D =0D On=0D Mon, 15 Dec at 11:37 AM=0D , Timon Page wrote:= =0D =0D Hi Marc =0D =0D Here are the images from Kristal. =0D =0D =0D =0D =0D =0D =0D Best regards, =C2=A0Timon Page=0D =0D =0D =0D =0D =0D General Manager, Ontario =0D =0D =0D timon.page@thekey.com =0D =0D =0D Mobile: (437) 223-0841 =0D =0D =0D =0D TheKey.ca =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Mon, Dec 15, 2025 at 11:04=E2=80=AFAM Nimra Azeem wrote: =0D =0D =0D Hi Marc, =0D I'm unable to send attachments with Gmail for some reason. But I've text= ed the screenshots to Krystal with the complete information.=C2=A0 She wo= uld forward you and Timon. =0D =0D =0D If you can send me the correct information by today with the invoices ou= tstanding, I shall be able to clear off that complere balance by today.=C2= =A0 =0D =0D Please note in the meantime, I've made a $3K transfer for partial invoic= e #1129590. $75 is remaining on that invoice.=C2=A0 =0D =0D Thank you. =0D =0D =0D =0D =0D On Fri, Dec 12, 2025, 5:27=E2=80=AFp.m. Marc Atkinson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Nimra, =0D =0D =0D =0D We need to follow up with you to confirm if you could please send us the= complete screenshot of the bill payment screen which shows the areas tha= t need to be filled out?=C2=A0=0D =0D =0D =0D =0D =0D Also, we do need you to send us an Etransfer prior to Monday, for as muc= h as you can send in one payment. We need to start getting the account ba= lance down. It is now at $25,121.99, and the rate that the balance is inc= reasing is unsustainable to maintain. We can also process a payment over = the phone through the PAD account that is being used to send the Etransfe= r payments. There is no fee for doing this. =0D =0D =0D =0D Thank you. =0D =0D =0D =0D Regards, =0D =0D =0D =0D Marc Atkinson =0D =0D Senior Client Account Specialist =0D =0D Customer Contact & Collections Center =0D =0D 866-226-1702 - Main Line =0D =0D 239-264-1290 - Direct =0D =0D billing@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Wed, 10 Dec at 12:54 PM=0D =0D , Marc Atkinson wrote:= =0D =0D =0D =0D =0D =0D Hi Nimra, =0D =0D =0D =0D After review, we are hoping that you could please send us a complete scr= eenshot of the bill payment screen which shows the areas that need to be = filled out. The screenshot you sent explaining that the account number is= 16 digits was very helpful, but in order to fully resolve this matter, w= e feel we also need to co