--000000000000b7f2d206445deed5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable My last device was a Samsung. I will reach out if I have any significant issues. Thank you! On Mon, Nov 24, 2025 at 2:29=E2=80=AFPM Craig Ackerson wrote: > Hi Brian, > > The unlock code is 159357. If you log in with the same Apple ID and your > previous device was set up for backup, it should sync your device. Let m= e > know if you need assistance getting anything set up. > > > Thanks, > > Craig Ackerson > > > Systems Administrator > *Contact IT Support 8 am-9 pm **EST** @ (888)838-1955* | hca.freshdesk.co= m > > On Mon, 24 Nov at 10:37 AM , Craig Ackerson wrote: > Hi Brian, > > The FedEx tracking info is =E2=80=8B395644910054 > > DELIVERY DATE > Today > Estimated between > 9:20 AM - 1:20 PM > > > Thanks, > > Craig Ackerson > > > Systems Administrator > *Contact IT Support 8 am-9 pm **EST** @ (888)838-1955* | hca.freshdesk.co= m > > On Mon, 24 Nov at 10:08 AM , BrianBoxall > wrote: > Hi Everyone, > > Is there tracking information available? I did not receive it by the end > of day Friday. > > I have been unable to make cellular calls since Friday afternoon. I'm > assuming this has to do with duplication of the sim. > > This is disruptive as all of our clients have had my direct number for 5 > years ,and I am also unable to access voicemails. > > Thanks > > On Fri, Nov 21, 2025 at 7:36=E2=80=AFAM Timothy Thomas wr= ote: > >> Thanks Craig. >> >> On Thu, Nov 20, 2025 at 5:48=E2=80=AFPM Craig Ackerson >> wrote: >> >>> Hi Brian, >>> >>> I will ship a device tomorrow and update you with the tracking info. >>> >>> >>> Thanks, >>> >>> Craig Ackerson >>> >>> >>> Systems Administrator >>> *Contact IT Support 8 am-9 pm **EST** @ (888)838-1955* | >>> hca.freshdesk.com >>> >>> On Mon, 17 Nov at 1:24 PM , BrianBoxall >>> wrote: >>> Hi there, >>> >>> Any update on the new work device? >>> >>> I've been on my spare personal device for almost 2 weeks. >>> >>> Thanks, >>> >>> > > -- > Brian Boxall > > Client Success Manager > Direct 431 887 1785 > Office 204 489 6000 > > > TheKey.ca > > [image: TheKey] > > 1286730:611100 > --=20 Brian Boxall Client Success Manager Direct 431 887 1785 Office 204 489 6000 TheKey.ca [image: TheKey] --000000000000b7f2d206445deed5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable My last device was a Samsung. I will re= ach out if I have any significant issues. Thank yo= u! On Mon, Nov 24, 2025 at 2:29=E2=80=AFPM Craig= Ackerson < itsupport@thekey.com > wrote: Hi Brian,=C2=A0 The unlock code is 159357.=C2=A0 If you log in with the sa= me Apple ID and your previous device was set up for backup, it should sync = your device.=C2=A0 Let me know if you need assistance getting anything set = up. Thanks,=C2=A0 Craig Ackerson Systems Administrator Contact IT Support 8 am-9 pm=C2=A0 EST =C2=A0@ (88