----==_mimepart_6924c034e1251_219629c338c2831355b Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Brian,=C2=A0 The unlock code is 159357. =C2=A0If you log in with t= he same Apple ID and your previous device was set up for backup, it shoul= d sync your device. =C2=A0Let me know if you need assistance getting anyt= hing set up. Thanks,=C2=A0 Craig Ackerson Systems Adm= inistrator Contact IT Support 8 am-9 pm=C2=A0EST=C2=A0@ (888)838-1955=C2=A0= |=C2=A0hca.freshdesk.com =0D =0D On=0D Mon, 24 Nov at 10:37 AM=0D , Craig Ackerson wro= te:=0D =0D =0D Hi Brian,=C2=A0 =0D =0D The FedEx tracking info is =E2=80=8B395644910054 =0D =0D DELIVERY DATE Today Estimated between 9:20 AM - 1:20 PM =0D =0D =0D Thanks,=C2=A0 =0D =0D Craig Ackerson =0D =0D =0D =0D =0D =0D Systems Administrator Contact IT Support 8 am-9 pm=C2=A0EST=C2=A0@ (888)= 838-1955=C2=A0|=C2=A0hca.freshdesk.com =0D =0D =0D =0D On=0D Mon, 24 Nov at 10:08 AM=0D , BrianBoxall wrote:=0D Hi Everyone, =0D Is there tracking information available? I did not receive it by the end= of day Friday. =0D =0D I have been unable to make cellular calls=C2=A0 since Friday afternoon. = I'm assuming this has to do with duplication=C2=A0of the sim. =0D =0D This is disruptive as all of our clients have had my direct number for 5= =C2=A0 years ,and I am also=C2=A0 unable to access voicemails. =0D =0D Thanks =0D =0D =0D =0D On Fri, Nov 21, 2025 at 7:36=E2=80=AFAM Timothy Thomas w= rote: =0D =0D =0D Thanks Craig.=C2=A0 =0D =0D =0D On Thu, Nov 20, 2025 at 5:48=E2=80=AFPM Craig Ackerson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Brian,=C2=A0 =0D =0D =0D =0D I will ship a device tomorrow and update you with the tracking info. =0D= =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D Craig Ackerson =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Systems Administrator Contact IT Support 8 am-9 pm=C2=A0EST=C2=A0@ (888)= 838-1955=C2=A0|=C2=A0hca.freshdesk.com =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Mon, 17 Nov at 1:24 PM=0D =0D , BrianBoxall wrote:=0D =0D Hi there, =0D =0D Any update on the new work device? =0D =0D =0D =0D I've been on my spare personal device for almost 2 weeks. =0D =0D =0D =0D Thanks, =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D -- =0D =0D =0D =0D Brian Boxall=0D =0D =0D =0D =0D Client Success Manager =0D =C2=A0Direct 431 887 1785 =0D =C2=A0Office 204 489 6000 =0D =C2=A0 =0D =C2=A0 =0D TheKey.ca=0D =0D =0D =0D =0D =0D ----==_mimepart_6924c034e1251_219629c338c2831355b Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Brian,=C2=A0 =0D =0D The unlock code is 159357. =C2=A0If you log in with the = same Apple ID and your previous device was set up for backup, it should s= ync your device. =C2=A0Let me know if you need assistance getting anythin= g set up. =0D =0D =0D Thanks,=C2=A0 =0D =0D Craig Ackerso