Re: Carescout Mismatch

From
Diane Mockenhaupt <dmockenhaupt@thekey.com>
To
Audra Williams <audraw@thekey.com>
CC
Timothy Thomas <tt@thekey.com>, TheKey Billing <billing@thekey.com>
Date
Tue, 11 Nov 2025 18:20:06 -0600
Folder
INBOX
--0000000000009a415906435aba47 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Done. On Tue, Nov 11, 2025 at 3:02=E2=80=AFPM Audra Williams = wrote: > We need to adjust her rate to $37.50. > > Thanks! > > On Thu, Nov 6, 2025 at 5:17=E2=80=AFPM Diane Mockenhaupt > wrote: > >> Hi Audra, >> >> I hope you can assist with this. >> >> Miriam Orlov's first care log was 4/24/2024. I received training >> regarding the CareScout partnership in May 2024, and we received the >> CareScout rate card in June 2024. >> Miriam's starting rate was $39 an hour, and it looks like her LTC starte= d >> covering her shifts on August 9, 2024. >> >> A 3.5% increase applied on May 12, 2025, brought her rate to $40.50. >> >> If we had CareScout rates when she started, her rate would have been >> $37.50, and we would have increased it to $38.85 in May of this year. >> >> Do you think it would be appropriate to adjust her rate to $38.85 or >> should I adjust her rate down to the starting Care Scout rate of $37.50? >> >> Thanks, >> Diane >> >> >> >> On Thu, Nov 6, 2025 at 6:41=E2=80=AFPM Audra Williams wrote: >> >>> Hi Team! >>> >>> This is a mismatch and should have a CareScout rate. I have placed the >>> tag in Wellsky but wasn't sure of the level. Can you please place the >>> correct bill rate effective this week for the following clients? >>> >>> Miriam Orlov >>> >>> Let me know if you have any questions. >>> >>> Best, >>> >>> -- >>> Audra Williams >>> Director, Divisional Operations >>> audraw@thekey.com >>> Mobile: (425) 757-7027 >>> https://thekey.com >>> >>> >> > > -- > Audra Williams > Director, Divisional Operations > audraw@thekey.com > Mobile: (425) 757-7027 > https://thekey.com > > --0000000000009a415906435aba47 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Done.=C2=A0 On Tue, Nov 11, 2025 at 3:02= =E2=80=AFPM Audra Williams &lt; audraw@= thekey.com &gt; wrote: We need to adjust her rate to $37.50.=C2=A0=C2=A0 Thanks! = On Thu= , Nov 6, 2025 at 5:17=E2=80=AFPM Diane Mockenhaupt &lt; dmockenhaupt@thekey.com &gt; wr= ote: Hi Audra, I hope you can assist with this.=C2=A0= =C2=A0 Miriam Orlov&#39;s first care log was 4/24/= 2024. I received training regarding the CareScout partnership in May 2024, = and we received the CareScout rate card in June 2024.=C2=A0=C2=A0 Miriam&#39;s starting rate was $39 an hour, and it looks like her LTC star= ted covering her shifts on August 9, 2024. A 3.5% = increase applied on May 12, 2025, brought her rate to $40.50. If we had CareScout rates when she started, her rate would have= been $37.50, and we would have increased it to $38.85 in May of this year.= =C2=A0 Do you think it would be appropriate to adj= ust her rate to $38.85 or should I adjust her rate down to the starting Car= e Scout rate of $37.50? Thanks, Diane =C2=A0 On Thu, Nov 6, 2025 at 6:41=E2=80=AFPM A= udra Williams &lt; au= draw@thekey.com &gt; wrote: Hi Team! This is a mismatch and shou= ld h

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