--0000000000001a67cd063c4713f9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Desiree and Chuck, Not sure if you're seeing these but Let me know if you need additional support here. Emma ---------- Forwarded message --------- From: Murray Gibbs Date: Wed, Aug 13, 2025 at 5:54=E2=80=AFPM Subject: Re: Thank you for reaching out to TheKey! To: Emma Zumsen Cc: Desiree A. , Chandra I would like to finalize arrangements as soon as possible as the matter is becoming urgent. Could you please provide me with a plan tomorrow. Best regards Murray Gibbs On 13 Aug 2025, at 08:31, Murray Gibbs wrote: =EF=BB=BF Would it be possible to have the same arrangement as previously with my sister, but two visits per week might be sufficient? Best regards Murray Gibbs On 6 Aug 2025, at 14:11, Emma Zumsen wrote: =EF=BB=BF Hi Murray, We are grateful for the opportunity to help support you and your sister again. I understand how difficult these moments can be but we are here to help. We do have your information, Desiree (who is included on this email) will be able to help manage your questions and next steps. She will follow up shortly, but you can follow up directly with her via email as necessary. Be well, Emma On Wed, Aug 6, 2025 at 2:41=E2=80=AFPM 'Murray Gibbs murray.gibbs at gmail.= com' via Connect Email Distro wrote: > =EF=BB=BFI believe that one of your colleagues just called me, I had to i= nterrupt > the call. > It concerned my sister Liz ( Elizabeth Gibbs-Otteson) whom you treated > last Autumn, Chantal and Joy seem to have been the persons responsible. > It appears, sadly, that Liz may again require support. > This matter is very sensitive at the moment and I would appreciate being > able to communicate by e-mail although you could give me a number to whic= h > I could call. > Would she be on your records? > Best regards > Murray Gibbs > > On 6 Aug 2025, at 12:32, TheKey wrote: > > =EF=BB=BF > Thank you so much for your interest > *GETTING STARTED > > | OUR SERVICES > > | LEARNING > > | ABOUT US > * > Hello, > Thank you so much for your interest in TheKey! We are looking forward to > learning more about you, your family and your care needs. A member of our > care team will be contacting you shortly. In the meantime, please take a > moment to read about our unique approach to care, which improves the day = to > day lives of our aging clients and ensures total peace of mind for their > families. > > *Backed by Science, Experience and Expertise * > Our proprietary *Balanced Care Method=C2=AE > *is > based on the research-backed lifestyles of the longest living population = in > the world and is informed by our internal experts and world class > Scientific Advisory Board. Our person-centered *Enhanced Dementia > Training* elevates the standards of care for individuals experiencing > cognitive decline. > > *High-Touch, Concierge Service* > Our dedicated care team includes *Client Success* and *Staffing Managers*= , > who wo