Re: 168948 Fran Derkson - FIN-WELCOME CALL - [#1143501]

From
Tom Patterson <clientservice@thekey.com>
To
mlicoudis@thekey.com
CC
joey.taylor@thekey.com, michelle.hudgins@thekey.com, william.schmiedeknecht@thekey.com, mlicoudis@thekey.com, tt@thekey.com, jeannie.ortiz@thekey.com
Date
2025-08-07 20:25:26
Folder
INBOX
----==_mimepart_68950bb6e40c0_1ee3fa3e8a782dc26323744 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =E2=80=8B Hi Maria and Joey,=C2=A0 The card information for the clie= nt in Clear Care declined. No reason was provided for the decline. The la= st four numbers of the credit card provided is 8135. I cannot confirm the= entire account number provided in this communication for security purpos= es. There are currently four open invoices totaling $9,549.26. Can th= e office please assist in reconfirming the credit card information that w= as uploaded to Clear Care? Please let us know if you have any questio= ns, =E2=80=8B Best regards,=C2=A0 Thomas Patterson Fina= nce Onboarding Analyst 2 |=C2=A0TheKey Office: 855.205.8007 =C2=A0 = = = On Wed, 30 Jul at 9:24 AM , Tom Patterson = wrote: = = Hi Joey,=C2=A0 = = The card information in Clear Care declined. No reason was provided for = the decline.=C2=A0 = = Activity notes indicate care has been placed on hold. There are currentl= y two open invoices totaling $4,511.62. Can the office please assist in r= econfirming the credit card information that was uploaded to Clear Care? = = Please let us know if you have any questions,=C2=A0 = = =E2=80=8BBest regards,=C2=A0 = = = Thomas Patterson = = = = Finance Onboarding Analyst 2 |=C2=A0TheKey = Office: 855.205.8007 = =C2=A0 = = = = On Thu, 24 Jul at 3:03 PM , JosephTaylor wrote: Hi Tom, Can you confirm the card you have o= n file please? The client's son is claiming the one in ClearCare is corre= ct. Thank you,=C2=A0 = = = On Wed, Jul 23, 2025 at 2:46=E2=80=AFPM Tom Patterson wrote: = = = = = Hi Maria and Joey,=C2=A0 = I wanted to to touch base with you to confirm if we have obtained correc= ted payment information for the client? Two weeks of invoices have genera= ted totalling $4,511.62. = = Please let us know if you have any questions = = = = = Best regards,=C2=A0 = Thomas Patterson = = = = Finance Onboarding Analyst 2 |=C2=A0TheKey = Office: 855.205.8007 = =C2=A0 = = = = On Fri, 18 Jul at 3:36 PM , Tom Patterson = wrote: = = Hi Maria,=C2=A0 = I wanted to to touch base with you to confirm if we have obtained correc= ted payment information for the client.? The invoice for the first week o= f services had generated.=C2=A0 = = Please let us know if you have any questions.=C2=A0 = = = Best regards, = = = Thomas Patterson = = Finance Onboarding Analyst 2 |=C2=A0TheKey = Office: 855.205.8007 = =C2=A0 = = = = = = = = = = = = = = -- Joey Taylor = Directeur G=C3=A9n=C3=A9ral/General Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_68950bb6e40c0_1ee3fa3e8a782dc26323744 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =E2=80=8B Hi Maria and Joey,=C2=A0 <div style=3D'box-sizing: border-box; word-break: break-word; overflow-wr= ap: break-word; color: rgb(0, 0, 0); font-family: "Helvetica Neue", Helve= tica, Arial, sans-serif; font-size: 13px; font-style: normal; font-varian= t-liga

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