--000000000000ce0c48064d62a18d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Nice work team, loved reading these! It's the heart and people behind the work that makes the difference, and I loved hearing all of the feedback about the impact you are making. On Thu, Mar 19, 2026 at 6:56=E2=80=AFAM Scott Viscomi = wrote: > This is very exciting news! Great job everyone! > > On Thu, Mar 19, 2026 at 8:17=E2=80=AFAM Emily Kraeter > wrote: > >> You all make us so proud!!! =E2=99=A5=EF=B8=8F >> >> Emily >> >> On Wed, Mar 18, 2026 at 2:08=E2=80=AFPM Bridgett Scherer >> wrote: >> >>> Hi Everyone, >>> >>> We have a *LOT* of wins to cover, so bear with us on the length of this >>> email! >>> >>> Our CSM Pulse NPS continues to stay strong at *90.4*=E2=80=94our >>> highest-performing metric to date. To celebrate, the Quality Team wante= d to >>> highlight a few "best-in-class" moments from our recent surveys. We see >>> every score that comes through, and while we can't fit everyone in this >>> thread, your hard work does not go unnoticed. >>> >>> Check out these highlights: >>> *=F0=9F=8C=9F Maria Licoudis, Montreal*: =E2=80=9CProfessional, thoroug= h evaluation of >>> client, very accommodating with changing schedule requests, and excelle= nt >>> customer service, excellent follow-up >>> >>> *=E2=9C=A8 Cameron MacGregor, Napa:* =E2=80=9CCameron was very good at = explaining Key >>> and the benefits of using your services. He worked very quickly to find= a >>> caregiver that would be a good fit for my wife.=E2=80=9D >>> >>> *=F0=9F=92=AB Yara Tiznado, San Diego: *=E2=8