Re: Celebrating Excellence: CSM Pulse Survey Update

From
Maria Montejano <mmontejano@thekey.com>
To
Jessica Thomas <jessica.thomas@thekey.com>, Ama Danesi <adanesi@thekey.com>
CC
Scott Viscomi <sviscomi@thekey.com>, Emily Kraeter <emily.kraeter@thekey.com>, Bridgett Scherer <bscherer@thekey.com>, CSM <CSM@thekey.com>, GeneralManagers <GeneralManagers@thekey.com>, Regional Directors <regionaldirectors@thekey.com>, "RDBD+ASM Sales Leaders" <RDBD_ASM@thekey.com>, Executive Team <exec@thekey.com>, Audra Williams <audraw@thekey.com>, Shadi Gholizadeh <shadi@thekey.com>
Date
Thu, 19 Mar 2026 09:05:19 -0700
Folder
INBOX
--000000000000d8ef44064d62bce4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable congratulations! @Ama Danesi =F0=9F=8E=89=F0=9F=8E= =89=F0=9F=8E=89=F0=9F=8E=89 On Thu, Mar 19, 2026 at 8:58=E2=80=AFAM Jessica Thomas wrote: > Nice work team, loved reading these! It's the heart and people behind th= e > work that makes the difference, and I loved hearing all of the feedback > about the impact you are making. > > > > On Thu, Mar 19, 2026 at 6:56=E2=80=AFAM Scott Viscomi wrote: > >> This is very exciting news! Great job everyone! >> >> On Thu, Mar 19, 2026 at 8:17=E2=80=AFAM Emily Kraeter >> wrote: >> >>> You all make us so proud!!! =E2=99=A5=EF=B8=8F >>> >>> Emily >>> >>> On Wed, Mar 18, 2026 at 2:08=E2=80=AFPM Bridgett Scherer >>> wrote: >>> >>>> Hi Everyone, >>>> >>>> We have a *LOT* of wins to cover, so bear with us on the length of >>>> this email! >>>> >>>> Our CSM Pulse NPS continues to stay strong at *90.4*=E2=80=94our >>>> highest-performing metric to date. To celebrate, the Quality Team want= ed to >>>> highlight a few "best-in-class" moments from our recent surveys. We se= e >>>> every score that comes through, and while we can't fit everyone in thi= s >>>> thread, your hard work does not go unnoticed. >>>> >>>> Check out these highlights: >>>> *=F0=9F=8C=9F Maria Licoudis, Montreal*: =E2=80=9CProfessional, thorou= gh evaluation of >>>> client, very accommodating with changing schedule requests, and excell= ent >>>>

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