----==_mimepart_6985f7d8aa02a_1e6a802f410461288ee Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timon, I just reviewed the client's account to provide you with an= swer to the client's request to pay monthly via Etransfer and found that = Shakila went into VP and paid the entire balance due with the client's PA= D account. Although the client is being reimbursed by FMHC, the Care = Agreement is still under the clients and thus, the government does not ha= ve the obligation to pay us. Payments are still the responsibility of the= clients and they are the parties we would collect from in case of defaul= t. We still require autopay unless Tim and Michelle approve the clien= t to pay manually and not on autopay. Would the clients have enough perso= nal funds to cover weekly payments while awaiting reimbursement from FMHC= ? Thank you. Regards, Marc Atkinson Team Leader Customer Co= ntact & Collections Center 866-226-1702 - Main Line 239-264-1290 - Dire= ct Line marc.atkinson@thekey.com =0D =0D On=0D Wed, 4 Feb at 3:28 PM=0D , Marc Atkinson = wrote:=0D =0D =0D =0D =0D Hi Timon, =0D =0D Thank you for sending the communication between Shakila Shah and yoursel= f. =0D =0D We will review the client's request and get back to you shortly with add= itional information. =0D =0D Regards,=0D =0D =0D Marc Atkinson =0D Team Leader =0D Customer Contact & Collections Center =0D 866-226-1702 - Main Line =0D 239-264-1290 - Direct Line =0D marc.atkinson@thekey.com =0D =0D =0D =0D =0D On=0D Tue, 3 Feb at 4:42 PM=0D , Marc Atkinson = wrote:=0D =0D =0D =0D =0D =0D Hi Timon, =0D =0D =E2=80=8BThe account of Ghodsi Eighanian was just flagged for no payment= s being made since the start of care. I read through the information betw= een yourself and Cathy and need to clarify how we are being paid for the = client's service. =0D =0D You mentioned that the client's payments are coming through a government= program. May you please confirm what government program this is and if t= he client is paying us directly or if the government is paying us directl= y? We do not have any payment information on file in the CCA that was upl= oaded into Wellsky yesterday nor any mention of how we are specifically b= eing paid.=C2=A0 =0D =0D Also, I noticed that the CCA is under Shakila Shahmohammadloo and Farahm= and Shahmohammadloo. Are these the client's contacts and the people we ne= ed to reach out to for payment? =0D =0D Moving forward, it is very important that we have this information prior= to care starting. We are now at the point where the client is already re= ceiving past due notifications in Versapay.=C2=A0=C2=A0 =0D =0D Thank you! =0D =C2=A0=0D =0D Invoice Number =0D Invoice Date =0D Invoice Amount =0D Amount Paid =0D Amount Remaining =0D Due Date =0D Days Overdue =0D Service Start Date =0D Service End Date =0D =0D =0D 1223878 =0D 1/14/2026 =0D $470.00 =0D $0.00 =0D $470.00 =0D 1/16/2026 =0D 18 =0D 1/8/2026 =0D 1/9/2026 =0D =0D =0D 1228440