Re: 176832 Ghodsi Eighanian - Collection of Balance Due of $2,632.00 on Invoices 1223878, 1228440, & 1235360 - [#1382684]

--0000000000008eb81a0649ffe94f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Marc I sent an email earlier in the day yesterday regarding this. See below: *Timon Page * Tue, Feb 3, 2026 at 12:03 PM To: TheKey Billing Cc: Shakila Shah Hello Please see request from one of our clients below. They are on the Family Managed Home Care (FMHC) government program and therefore would prefer paying by e-transfer. Also, as the government of Ontario works on a monthly cadence in terms of payments to the family, it would be appreciated if they could get a monthly statement. Best regards, * Timon Page* Best regards, * Timon Page * General Manager, Ontario timon.page@thekey.com Mobile: (437) 223-0841 TheKey.ca On Tue, Feb 3, 2026 at 4:42=E2=80=AFPM Marc Atkinson wrote: > Hi Timon, > > =E2=80=8BThe account of Ghodsi Eighanian was just flagged for no payments= being > made since the start of care. I read through the information between > yourself and Cathy and need to clarify how we are being paid for the > client's service. > > You mentioned that the client's payments are coming through a government > program. May you please confirm what government program this is and if th= e > client is paying us directly or if the government is paying us directly? = We > do not have any payment information on file in the CCA that was uploaded > into Wellsky yesterday nor any mention of how we are specifically being > paid. > > Also, I noticed that the CCA is under Shakila Shahmohammadloo and > Farahmand Shahmohammadloo. Are these the client's contacts and the people > we need to reach out to for payment? > > Moving forward, it is very important that we have this information prior > to care starting. We are now at the point where the client is already > receiving past due notifications in Versapay. > > Thank you! > > > > Invoice Number > Invoice Date > Invoice Amount > Amount Paid > Amount Remaining > Due Date > Days Overdue > Service Start Date > Service End Date > 1223878 1/14/2026 $470.00 $0.00 $470.00 1/16/2026 18 1/8/2026 1/9/2026 > 1228440 1/21/2026 $846.00 $0.00 $846.00 1/23/2026 11 1/13/2026 1/16/2026 > 1235360 1/28/2026 $1,316.00 $0.00 $1,316.00 1/30/2026 4 1/19/2026 > 1/25/2026 > > > > > > > > > > > > > > $2,632.00 > > > > > Regards, > > Marc Atkinson > Team Leader > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct Line > marc.atkinson@thekey.com > > [image: logo-the-key.svg] > On Wed, 14 Jan at 3:55 PM , Timon Page wrote: > > Thanks Cathy! > > Best regards, > * Timon Page * > General Manager, Ontario > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.ca > > > > > On Wed, Jan 14, 2026 at 3:22=E2=80=AFPM Cathy Saari = wrote: > >> Hi Timon, >> >> Since this involved the government program, invoicing was able to revise >> the current invoice rate. I have attached the revised invoice. Let us >> know if we can help with anything else. >> >> Thanks, Cathy >> >> >> Cathy Saari