Re: UPDATED: Closed Lead Reasons

--0000000000002557df06464e9f9b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the update Cristal! Kind regards, *Desiree* On Fri, Dec 19, 2025 at 7:55=E2=80=AFAM Cristal Munoz w= rote: > Hi Desiree and Canada Leadership Team, > I wanted to update you on a new process developed to improve visibility > into why leads are being closed. We are replacing the single closed reaso= n > =E2=80=9CNot reachable with information provided," with two more precise = options. > See below. I have also updated our Closed Lost Dictionary > with > this updated information. Salesforce will go live with this update on > Tuesday, December 23rd. Thanks so much and please feel free to reach out > with any questions. > What=E2=80=99s ChangingRemoved (Deactivated) Option=E2=9D=8C Not reachabl= e with > information provided > > New Closed Reason Options > > Closed Reason > > When to Use > > What It Indicates > > Unreachable - Invalid Contact Information > > Phone number or email is invalid, disconnected, incorrect, or unusable > > Data quality issue (vendor or source-related) > > Unreachable - Exhausted Lead > > Contact information is valid, but multiple outreach attempts were made > with no successful contact > > Outreach capacity or engagement issue > > > > Sincerely, > *Cristal Munoz * > Inside Sales Manager > cmunoz@thekey.com > Mobile: (616) 729-8114 > https://thekey.com > > --0000000000002557df06464e9f9b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the update Cristal! Kind regards, Desiree On Fri, Dec 19, 2025 at 7:55=E2=80= =AFAM Cristal Munoz &lt; cmunoz@thekey.= com &gt; wrote: Hi Desiree and Canada Leadership Team, I= wanted to update you on a new process developed to improve visibility into= why leads are being closed. We are replacing the single closed reason =E2= =80=9CNot reachable with information provided,&quot; with two more precise = options. See below. I have also updated our Closed Lost Dictionary with this updated information= . Salesforce will go live=C2=A0with this update on Tuesday, December 23rd. = Thanks so much and please feel free to reach out with any questions.=C2=A0 What=E2=80=99s Changing Removed (Deact= ivated) Option <span style=3D"font-size:11pt;font-family:Arial,s= ans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeri= c:normal;font-variant-east-asian:normal;