--000000000000bdc51b064cd46e7e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sophia Claire is still waiting on the death certificate. Thanks On Thu, Mar 12, 2026 at 6:56=E2=80=AFAM Sophia Jantz wrote: > Hi Ashley, > > Good morning. Do you have any updates from the client in regards to > obtaining the death certificate? Please advise. Thank you > > Respectfully, > > Sophia Jantz > Collections and Contact Specialist 2| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > On Fri, 6 Mar at 7:40 AM , Ashley Alford > wrote: > > Hi Sophia, > > I spoke to Claire and she let me know she is unable to provide payment at > this time because her husband, Richard, passed away. The account > information is tied to his name and she is awaiting on the death > certificate. Claire asked for a week to get things situated & requested I > follow up with her then. > > On Fri, Mar 6, 2026 at 7:59=E2=80=AFAM Sophia Jantz > wrote: > >> Hi Team, >> >> This client is no longer receiving services and we have incorrect bankin= g >> information that was provided . I have been unsuccessful in receiving a >> response from the client.May you please assist in obtaining a correct fo= rm >> of payment, there is an open invoice in the amount of $612. I have attac= hed >> a copy as well as provided the account information we have on file. >> Respectfully, >> >> Sophia Jantz >> Collections and Contact Specialist 2| TheKey >> Phone: 866-226-1702 >> billing@thekey.com >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> On Thu, 5 Mar at 7:30 AM , Sophia Jantz >> wrote: >> >> Good morning. We processed invoice 1257162 in the amount of $612 for >> dates of service 2/16-2/17 and the transaction was returned due to inval= id >> account number . I have attached a copy of the invoice for your referenc= e. >> I also including the banking information we were provided. >> Please give us a call at 866-226-11702 to provided us with an updated >> form of payment. We appreciate your assistance with this time sensitive >> matter. Thank you. >> >> >> >> Respectfully, >> >> Sophia Jantz >> Collections and Contact Specialist 2| TheKey >> Phone: 866-226-1702 >> billing@thekey.com >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > > -- > > *Ashley Alford* > CSM/ Caregiver Manager | TheKey > Mobile: 414-704-3806 > > > > > 1451288:611100 > --=20 *Ashley Alford* CSM/ Caregiver Manager | TheKey Mobile: 414-704-3806 --000000000000bdc51b064cd46e7e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sophia=C2=A0 Claire is still waiting= on the death certificate.=C2=A0 Thanks=C2=A0 On Thu, Mar 12, 2026 at 6:56=E2=80=AFAM Sophia Jantz= < collectionsteam@thekey.c= om > wrote: Hi Ashley, Good morning. Do you have any updates from the client in r= egards to obtaining the death certificate? Please advise. Thank you Respectfully, <span dir=3D"ltr" style=3D"font-weight:700;font