----==_mimepart_69b2a9fad4b1a_1f06025c288142b Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Ashley, Good morning. Do you have any updates from the client in r= egards to obtaining the death certificate? Please advise. Thank you R= espectfully, =C2=A0 Sophia Jantz Collections and Contact Specialist 2|= =C2=A0TheKey Phone: 866-226-1702 billing@thekey.com = =0D =0D On=0D Fri, 6 Mar at 7:40 AM=0D , Ashley Alford = wrote:=0D =0D =0D =0D Hi Sophia, =0D I spoke to Claire and she let me know she is unable to provide payment a= t this time because her husband, Richard, passed away. The account inform= ation is tied to his name and she is awaiting on the death certificate. C= laire asked for a week to get things situated & requested I follow up wit= h her then.=C2=A0 =0D =0D =0D =0D On Fri, Mar 6, 2026 at 7:59=E2=80=AFAM Sophia Jantz wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Team, =0D =0D =0D =0D This client is no longer receiving services and we have incorrect bankin= g information that was provided . I have been unsuccessful in receiving a= response from the client.May you please assist in obtaining a correct fo= rm of payment, there is an open invoice in the amount of $612. I have att= ached a copy as well as provided the account information we have on file.= =0D =0D =0D =0D Respectfully, =0D =0D =C2=A0 =0D =0D Sophia Jantz =0D =0D =0D =0D Collections and Contact Specialist 2|=C2=A0TheKey=0D =0D =0D =0D Phone: 866-226-1702 =0D =0D billing@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Thu, 5 Mar at 7:30 AM=0D =0D , Sophia Jantz = wrote:=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =C2=A0Good morning. We processed invoice 1257162 in the amount of $612 =C2= =A0for dates of service 2/16-2/17 and the transaction was returned due to= invalid account number . I have attached a copy of the invoice for your = reference. I also including the banking information we were provided.=C2=A0= =0D =0D =0D =0D Please give us a call at 866-226-11702 to provided us with an updated fo= rm of payment. We appreciate your assistance with this time sensitive mat= ter. Thank you. =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Respectfully, =0D =0D =C2=A0 =0D =0D Sophia Jantz =0D =0D =0D =0D Collections and Contact Specialist 2|=C2=A0TheKey=0D =0D =0D =0D Phone: 866-226-1702 =0D =0D billing@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D -- Ashley Alford =0D =0D CSM/ Caregiver Manager | TheKey=0D =0D Mobile: 414-704-3806=0D =0D =0D =0D =0D =0D ----==_mimepart_69b2a9fad4b1a_1f06025c288142b Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: q