--000000000000ae42340642dd51ab Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you very much for the information Cathy!! I will advise my team so we can explain this to clients properly to avoid confusion in future! On Tue, Nov 4, 2025 at 8:22=E2=80=AFAM Cathy Saari wro= te: > Hi Joey > > Here is the explanation on Miles vs KM from Kristy in Invoicing: > > Distance is billed on invoices as mileage. Otherwise, the invoice has the > same distance data as what is entered into ClearCare. For example, if a > client is billed 12 Kilometers at $0.50 per kilometer in CC, the invoice > will reflect a QTY of 12 at $0.50 per qty. > > Some locations add 'KM' to the mileage notes to help clarify for client > visibility. > > Thanks, Cathy > > > Cathy Saari > Collections & Contact Center Specialist 2| TheKey > 1-866-226-1702 > billing@thekey > Hours-8:00am -5:00pm EST M-F > > > > > On Mon, 3 Nov at 9:15 AM , Cathy Saari wrote: > Hi Joey, > > I am still waiting on an answer from the Invoicing Team on what shows on > Canadian client's invoices for mileage--miles or kilometers. > > Thanks, Cathy > > > Cathy Saari > Collections & Contact Center Specialist 2| TheKey > 1-866-226-1702 > billing@thekey > Hours-8:00am -5:00pm EST M-F > > > > > On Thu, 30 Oct at 12:06 PM , Cathy Saari wrote: > Hi Joey, > > =E2=80=8BI am checking with invoicing on this. Will get back to you soon= . > > Thanks, Cathy > > > > Cathy Saari > Collections & Contact Center Specialist 2| TheKey > 1-866-226-1702 > billing@thekey > Hours-8:00am -5:00pm EST M-F > > > > > On Wed, 29 Oct at 6:02 PM , JosephTaylor wrote: > Good Afternoon, > > A Canadian client forwarded me an invoice (attached below). I noticed the > verbiage is all in Miles/Mileage. Is this an error for this specific > invoice or is this how all Canadian invoices are produced for clients tha= t > are billed? > > Thanks, > > Joey Taylor > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > 514-907-5065 > TheKey.ca > [image: TheKey] > > 1277527:611100 > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000ae42340642dd51ab Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you very=C2=A0much for the information Cathy!! I = will advise my team so we can explain this to clients properly to avoid con= fusion in future!=C2=A0 On Tue, Nov 4, 2025 at 8:22=E2= =80=AFAM Cathy Saari < billing@thek= ey.com > wrote: Hi Joey Here is the explanation on Miles vs KM from Kristy in Invo= icing: Distance is billed= on invoices as mileage. Otherwise, the invoice has the same distance data = as what is entered into ClearCare. For example, if a client is billed 12 Ki= lometers at $0.50 per kilometer in CC, the invoice will reflect a QTY of 12= at $0.50 per qty. <div style=3D"box-sizing:border-box;word-break:break-word;color:rgb(24,50,7= 1);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;f