--000000000000f865e506477e5cec Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc, I will attempt to obtain a void cheque from the client. In the meantime, is there a way to check what information was initially inputted into Versapay? If the bank branch number was entered incorrectly in the system, we may not need to request the void cheque from the client, provided we can correct the entry, is that correct? Thanks, Amanda Ilines Home Care Liaison 437-908-1030 TheKey.ca On Sat, Jan 3, 2026 at 11:25=E2=80=AFAM Marc Atkinson = wrote: > Hi Amanda, > > Thank you for your email. > > That is correct. We have been unable to process either of the 2 payments > for Robert's service from 12/9-12/21 for $11,778.00. The payments have be= en > failing for "Invalid Bank Branch Number". > > Is there any way you can please obtain a blank and voided cheque from the > client, so we can confirm the PAD information? It was either entered > incorrectly on the PAD form or entered incorrectly in Versapay, but at th= is > time, it would be best to confirm it based on the information directly fr= om > the cheque. > > Thank you! > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > > > On Mon, 29 Dec, 2025 at 4:09 PM , Amanda Ilines > wrote: > Hi there, > > Our client, Robert DeClute's wife, Ruth Duschek, has informed us that no > funds have been debited from the account she provided since services bega= n > three weeks ago. > > Could you please investigate this matter and advise on the reason for the > delay? > > Thanks, > > Amanda Ilines > Home Care Liaison > TheKey > > 437-908-1030 > amanda.ilines@thekey.com > TheKey.ca > *Changing the Way the World Ages * > > [image: TheKey] > > 1361602:611100 > --000000000000f865e506477e5cec Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc, I will attempt to obtain a void cheque fr= om the client. In the meantime, is there a way to=C2=A0check what in= formation was initially inputted into Versapay? If the bank branch number w= as entered incorrectly in the system, we may not need to request the void c= heque from the client, provided we can correct the entry, is that correct? Thanks, Amanda Ilines Home Care Liaison 437-908-1030= TheKey.ca On Sat, Jan 3, 2026 at 11:2= 5=E2=80=AFAM Marc Atkinson < billin= g@thekey.com > wrote: Hi Amanda,=C2=A0 Thank you for your email. That is correct. We have been unable to process either of= the 2 payments for Robert's service from 12/9-12/21 for $11,778.00. Th= e payments have been failing for "Invalid Bank Branch Number".=C2= =A0 Is there any way you can please obtain a blank and voided= cheque from the client, so we can confirm the PAD information? It was eith= er entered incorrectly on the PAD form or entered incorrectly in Versapay, = but at this time, it would be b