----==_mimepart_695942ec4bf7c_1f421823b954979980fc Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Amanda,=C2=A0 Thank you for your email. That is correct. We ha= ve been unable to process either of the 2 payments for Robert's service f= rom 12/9-12/21 for $11,778.00. The payments have been failing for "Invali= d Bank Branch Number".=C2=A0 Is there any way you can please obtain a= blank and voided cheque from the client, so we can confirm the PAD infor= mation? It was either entered incorrectly on the PAD form or entered inco= rrectly in Versapay, but at this time, it would be best to confirm it bas= ed on the information directly from the cheque. Thank you! Regard= s, Marc Atkinson Senior Client Account Specialist Customer Contact = & Collections Center 866-226-1702 - Main Line 239-264-1290 - Direct bi= lling@thekey.com =0D =0D On=0D Mon, 29 Dec, 2025 at 4:09 PM=0D , Amanda Ilines = wrote:=0D =0D Hi there, =0D =0D Our client, Robert DeClute's wife, Ruth Duschek, has informed us that no= funds have been debited from the account she provided since services beg= an three weeks ago. =0D =0D Could you please investigate this matter and advise on the reason for th= e delay? =0D =0D Thanks, =0D =0D Amanda Ilines =0D =0D Home Care Liaison=C2=A0 =0D TheKey=C2=A0 =0D =0D 437-908-1030 amanda.ilines@thekey.com=0D =0D TheKey.ca =0D Changing the Way the World Ages=0D =0D =0D =0D =0D =0D ----==_mimepart_695942ec4bf7c_1f421823b954979980fc Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Amanda,=C2=A0 =0D =0D Thank you for your email. =0D =0D That is correct. We have been unable to process either o= f the 2 payments for Robert's service from 12/9-12/21 for $11,778.00. The= payments have been failing for "Invalid Bank Branch Number".=C2=A0 = =0D =0D Is there any way you can please obtain a blank and voide= d cheque from the client, so we can confirm the PAD information? It was e= ither entered incorrectly on the PAD form or entered incorrectly in Versa= pay, but at this time, it would be best to confirm it based on the inform= ation directly from the cheque. =0D =0D Thank you! =0D =0D Regards, =0D =0D Marc Atkinson =0D Senior Client Account Specialist =0D Customer Contact & Collections Center =0D 866-226-1702 - Main Line =0D 239-264-1290 - Direct =0D billing@thekey.com =0D =0D =0D =0D =0D =0D =0D On=0D Mon, 29 Dec, 2025 at 4:09 PM=0D , Amanda Ilines &l= t;amanda.ilines@thekey.com> wrote:=0D =0D =0D Hi there, =0D =0D Our client, Robert DeClute's wife, Ruth Duschek, has informed us tha= t no funds have been debited from the account she provided since services= began three weeks ago. =0D =0D Could you please investigate this matter and advise on the reason fo= r the delay? =0D =0D Thanks, =0D =0D Amanda Ilines =0D =0D Home Care Liaison=C2=A0 =0D <span style=3D"font-size:11pt;font-family:Arial,sans-serif;background-= color:tran