--0000000000009fdc6606441cfc56 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you!! Can I forward this email to Andrew to show we are doing everything we can to help him out? On Fri, Nov 21, 2025 at 10:58=E2=80=AFAM Alejandro Aponte = wrote: > Hello again, > > I have not heard back from Andrew, but attached is the letter Jeannie > drafted and submitted to UNUM and we also submitted a slide deck provided > to us by compliance about TheKey's mission and principles. > > I am going to close this out on our end, but please let me know how we ca= n > assist further. If UNUM accepts this information as the two missing > criteria's then they will approve us as a provider and process the invoic= es > we submitted for reimbursement if the claim is approved. > > > Respectfully, > > *Alejandro Aponte* > Finance Onboarding Analyst III | TheKey > > Long Term Care Insurance Customer Service - (855) 205-8007 > Long Term Care Insurance Fax - (813) 693-5625 > > Billing Support Customer Service - (866) 226-1702 > Billing Support Email - Billing@thekey.com > > > > > On Wed, 19 Nov at 10:25 AM , LTCi Support wrote: > Thanks Alejandro. Keep us posted if you hear back. > > On Wed, Nov 19, 2025 at 10:17=E2=80=AFAM Alejandro Aponte wrote: > >> Hello everyone, >> >> I left a VM for Andrew at 202-425-0547 just now. In my VM I explained >> unfortunately we are unable to meet the second criteria that UNUM is >> needing for us to become an approved provider. We do not have a Licensed >> Physician on staff in Canada as we do not offer medical services. Once t= he >> client comes onto service in our Florida location, their services will b= e >> reimbursable under their UNUM policy as we are already an approved provi= der >> in the United States. Having a Licensed Physician is not a requirement t= o >> be an approved provider in the United States. >> >> I provided our departments phone number and hours of operations for >> Andrew to contact us, and they can be transferred directly to me if they >> have further questions or concerns. Jeannie is going to draft a letter t= o >> UNUM, however, this is no guarantee as we still will not be able to meet >> their second criteria. >> >> >> Respectfully, >> >> *Alejandro Aponte* >> Finance Onboarding Analyst III | TheKey >> >> Long Term Care Insurance Customer Service - (855) 205-8007 >> Long Term Care Insurance Fax - (813) 693-5625 >> >> Billing Support Customer Service - (866) 226-1702 >> Billing Support Email - Billing@thekey.com >> >> >> >> >> On Wed, 19 Nov at 9:57 AM , LTCi Support wrote: >> Yes, Alejandro is contacting the client today. >> >> On Wed, Nov 19, 2025 at 9:37=E2=80=AFAM Timothy Thomas w= rote: >> >>> Could a member of your team connect with the client to review their >>> questions. It sounds like despite being in Canada they're insurance mig= ht >>> cover care provided we adhere to the two criteria identified. >>> >>> On Wed, Nov 19, 2025 at 9:20=E2=80=AFAM Jeannie Ortiz >>>