----==_mimepart_69208c24e4dfb_2052f1af354120632b2 Content-Type: multipart/alternative; boundary="--==_mimepart_69208c24e4ca9_2052f1af35412063148"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_69208c24e4ca9_2052f1af35412063148 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello again, I have not heard back from Andrew, but attached is the l= etter Jeannie drafted and submitted to UNUM and we also submitted a slide= deck provided to us by compliance about TheKey's mission and principles.= =C2=A0 I am going to close this out on our end, but please let me kno= w how we can assist further. If UNUM accepts this information as the two = missing criteria's then they will approve us as a provider and process th= e invoices we submitted for reimbursement if the claim is approved.=C2=A0= =C2=A0 Respectfully,=C2=A0 Alejandro Aponte Finance Onbo= arding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 Long Term Care Insurance C= ustomer Service - (855) 205-8007 Long Term Care Insurance Fax - (813) 69= 3-5625 =C2=A0 Billing Support Customer Service - (866) 226-1702 Billin= g Support Email - Billing@thekey.com =C2=A0 =C2=A0 =0D =0D On=0D Wed, 19 Nov at 10:25 AM=0D , LTCi Support wrote:=0D Thanks Alejandro. Keep us posted if you hear= back.=C2=A0 =0D =0D =0D On Wed, Nov 19, 2025 at 10:17=E2=80=AFAM Alejandro Aponte wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hello everyone, =0D =0D =0D =0D I left a VM for Andrew at 202-425-0547 just now. In my VM I explained un= fortunately we are unable to meet the second criteria that UNUM is needin= g for us to become an approved provider. We do not have a Licensed Physic= ian on staff in Canada as we do not offer medical services. Once the clie= nt comes onto service in our Florida location, their services will be rei= mbursable under their UNUM policy as we are already an approved provider = in the United States. Having a Licensed Physician is not a requirement to= be an approved provider in the United States.=C2=A0 =0D =0D =0D =0D I provided our departments phone number and hours of operations for Andr= ew to contact us, and they can be transferred directly to me if they have= further questions or concerns. Jeannie is going to draft a letter to UNU= M, however, this is no guarantee as we still will not be able to meet the= ir second criteria.=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =C2=A0 =0D =0D Respectfully,=C2=A0 =0D =0D =0D =0D Alejandro Aponte =0D =0D Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 =0D =0D Long Term Care Insurance Customer Service - (855) 205-8007 =0D =0D Long Term Care Insurance Fax - (813) 693-5625 =0D =0D =C2=A0 =0D =0D Billing Support Customer Service - (866) 226-1702 =0D =0D Billing Support Email - Billing@thekey.com =0D =0D =C2=A0 =0D =0D =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Wed, 19 Nov at 9:57 AM=0D =0D , LTCi Support wrote:=0D =0D =0D =0D Yes, Alejandro is contacting=C2=A0the client today