--000000000000567b990641381ab9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Isabelle, Apologies for the delay, as I have been out of office since Friday. Your September activity target was adjusted to 88 due to your time off which means you achieved your activity target in September. The other criteria for the new hire commission guarantee is achieving your SOC target, which unfortunately did not happen in September. Please let us know if you have any further questions. On Fri, Oct 10, 2025 at 8:23=E2=80=AFAM Isabelle Grondin wrote: > Hi Julia and Christopher, > > Thank you for your emails. I have a few questions, and I thought it might > be easier to connect with you both together. > > For the month of September, I was away for two weeks (approved at hiring)= , > from September 8 to September 22. My target was supposed to be adjusted, > but it seems that it wasn=E2=80=99t. > Yes, my activity numbers look a little less glamorous than usual, not > exactly my favorite thing to see on the Canadian report with Amanda and > Celest =F0=9F=98=8F. > > This should also factor into the guaranteed $2,000. > I=E2=80=99ve reviewed the September 2025 report and would love to go over= a few > points with you. I understood the previous one but this vacation time off= , > I'm not too sure. > > Thanks so much, > Isabelle > > > > Le mer. 8 oct. 2025, =C3=A0 11 h 34, Julia Jenkins = a > =C3=A9crit : > >> Good morning, >> >> I'm writing with an important, positive update regarding your New Hire >> Commission Guarantee opportunity! >> >> As you know, this guarantee is designed to help you earn a steady income >> as you ramp up your client base with TheKey, offering you the chance to >> earn $2,000 per month for achieving select targets during your first six >> months on goal. >> >> >> *Strategic Shift in Commission Criteria*To align with our company's Q4 >> sales focus on growth, we are making a strategic shift in the criteria f= or >> earning this commission guarantee, effective with your September results >> and all months moving forward: *SOC targets* and *Activity targets.* >> >> This change emphasizes the most critical driver of our business: bringin= g >> on new clients. Our entire sales team is focused on driving new business >> and maintaining consistent activities with our strategic accounts. >> >> >> *Maximize Your Guarantee*To ensure you take full advantage of this >> incentive, be sure to closely monitor your monthly Starts of Care (SOCs) >> and activity actuals against your targets on the HCL Scorecard >> >> . >> >> Please note: This supplemental incentive opportunity ends after your >> sixth month on goals. For full details on this offering, please refer to >> your signed 2025 Home Care Liaison Incentive Plan. >> >> We're excited to see you drive new business growth! Please let your >> manager know if you have any questions. >> >> >> Thank you, >> >> -- >> Julia Jenkins >> Director, Revenue Operations >> *Pleas