--0000000000001fc4e806468c086c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ok, thanks for the update. On Mon, Dec 22, 2025 at 8:23=E2=80=AFAM Lito Delapena wrote: > HI Chuck and Shawntel, > > I've asked Marc to contact Ryan today to discuss a possible settlement > offer of 50% of the balance owed totaling $5,202.76, that way we aren't > taking the full hit of that balance in case they want to negotiate. > > Thank you, > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Thu, Dec 18, 2025 at 3:03=E2=80=AFPM Chuck Terlesky > wrote: > >> This seems like it may be a lost cause - if you would like to 1/2 the >> total for a write off, then see about a payment plan? Maybe refer to the >> signed document they signed? >> >> Tough hit - but might have to happen. >> >> Chuck >> >> On Thu, Dec 18, 2025 at 3:35=E2=80=AFPM Shawntel Sousa wrote: >> >>> Hi, >>> >>> When I spoke with them about it they said they couldn=E2=80=99t afford = it and >>> they were really upset about it. >>> >>> You could try to see if they could pay some of it with a payment plan. >>> >>> *Respectfully, * >>> >>> *Shawntel Sousa, LPN* >>> >>> Client Success Manager | TheKey >>> >>> Mobile: 403-305-6588 Office: 403-301-3777 >>> >>> >>> >>> >>> >>> >>> On Thu, Dec 18, 2025 at 3:33=E2=80=AFPM Marc Atkinson >> collectionsteam@thekey.com> wrote: >>> >>>> Hi Shawntel and Chuck, >>>> >>>> I spoke to Ryan Monette concerning the open balance from the CDHC shor= t >>>> payments and non-payments due to hours not covered. >>>> >>>> Please advise on what we should do with the remaining balance. Based o= n >>>> the conversation I had with him, I feel it's highly doubtful they will= be >>>> able to pay anything towards the balance. >>>> >>>> If we were to write off the total balance, it would be $10,405.53. We >>>> can try again to see if he would bewilling to pay something, but I jus= t >>>> feel we would get the same response from him. Perhaps your office migh= t >>>> have better success. >>>> >>>> Thank you. >>>> >>>> Regards, >>>> >>>> Marc Atkinson >>>> Senior Client Account Specialist >>>> Customer Contact & Collections Center >>>> 866-226-1702 - Main Line >>>> 239-264-1290 - Direct >>>> billing@thekey.com >>>> >>>> On Tue, 16 Dec at 1:36 PM , Marc Atkinson >>>> wrote: >>>> Hi Ryan, >>>> >>>> My name is Marc Atkinson from TheKey's Billing Department, regarding >>>> the 2025 out of pocket costs for Lorraine Monette's home care assistan= ce >>>> service with us. I just called you and left a voicemail to discuss thi= s >>>> balance and to assist you with reconciling it. >>>> >>>> When you are available, please call me back directly 239-264-1290 or >>>> kindly respond to this email so we may set a date and a time to connec= t >>>> over the phone. >>>> >>>> Thank you. >>>> >>>> Regards, >>>> >>>> Marc Atkinson >>>> Senior Client Account Specialist >>>> Customer Contact & Collections Center >>>> 866-2