--000000000000fedb0306468c01b8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Chuck and Shawntel, I've asked Marc to contact Ryan today to discuss a possible settlement offer of 50% of the balance owed totaling $5,202.76, that way we aren't taking the full hit of that balance in case they want to negotiate. Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Thu, Dec 18, 2025 at 3:03=E2=80=AFPM Chuck Terlesky wrote: > This seems like it may be a lost cause - if you would like to 1/2 the > total for a write off, then see about a payment plan? Maybe refer to the > signed document they signed? > > Tough hit - but might have to happen. > > Chuck > > On Thu, Dec 18, 2025 at 3:35=E2=80=AFPM Shawntel Sousa wrote: > >> Hi, >> >> When I spoke with them about it they said they couldn=E2=80=99t afford i= t and >> they were really upset about it. >> >> You could try to see if they could pay some of it with a payment plan. >> >> *Respectfully, * >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager | TheKey >> >> Mobile: 403-305-6588 Office: 403-301-3777 >> >> >> >> >> >> >> On Thu, Dec 18, 2025 at 3:33=E2=80=AFPM Marc Atkinson >> wrote: >> >>> Hi Shawntel and Chuck, >>> >>> I spoke to Ryan Monette concerning the open balance from the CDHC short >>> payments and non-payments due to hours not covered. >>> >>> Please advise on what we should do with the remaining balance. Based on >>> the conversation I had with him, I feel it's highly doubtful they will = be >>> able to pay anything towards the balance. >>> >>> If we were to write off the total balance, it would be $10,405.53. We >>> can try again to see if he would bewilling to pay something, but I just >>> feel we would get the same response from him. Perhaps your office might >>> have better success. >>> >>> Thank you. >>> >>> Regards, >>> >>> Marc Atkinson >>> Senior Client Account Specialist >>> Customer Contact & Collections Center >>> 866-226-1702 - Main Line >>> 239-264-1290 - Direct >>> billing@thekey.com >>> >>> On Tue, 16 Dec at 1:36 PM , Marc Atkinson >>> wrote: >>> Hi Ryan, >>> >>> My name is Marc Atkinson from TheKey's Billing Department, regarding th= e >>> 2025 out of pocket costs for Lorraine Monette's home care assistance >>> service with us. I just called you and left a voicemail to discuss this >>> balance and to assist you with reconciling it. >>> >>> When you are available, please call me back directly 239-264-1290 or >>> kindly respond to this email so we may set a date and a time to connect >>> over the phone. >>> >>> Thank you. >>> >>> Regards, >>> >>> Marc Atkinson >>> Senior Client Account Specialist >>> Customer Contact & Collections Center >>> 866-226-1702 - Main Line >>> 239-264-1290 - Direct >>> billing@thekey.com >>> >>> >>> 1343136:611100 >>> >> > > -- > Chuck Terlesky B.A., CCPE > General Manager > Calgary, Alberta > > Calgary: 403-301-3777 > > TheKey.ca > > [image: TheKey] > > --000000