----==_mimepart_690a1bf1d1271_215e80cac2c466216cd Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Nimra, We wanted to follow up to see if you have had a chance to r= eview Timon's email to you from Friday, concerning the billing for Invoic= e 1152538? Also, we can confirm that we did receive payment for Invoi= ce 1100452 on Friday. Thank you for sending this in and we're glad to see= that you were able to add us as the payee in the Etransfer system. I= f you could please provide an udpate on the remaining payments due, that = would be appreciated. Thank you! Regards, Marc At= kinson Senior Client Account Specialist Customer Contact & Collections = Center 866-226-1702 - Main Line 239-264-1290 - Direct billing@thekey.c= om =0D =0D On=0D Fri, 31 Oct at 4:11 PM=0D , Timon Page wrote:= =0D =0D Hi Nimra =0D =0D Unfortunately, we must bill it this=C2=A0way. It is not an hourly shift,= it is a live-in one. I understand=C2=A0that we billed 13hrs in the past,= but after 12 hrs, overtime is triggered for the caregiver and subsequent= ly, we must both pay and bill those hours at 1.5 times. If there is any i= ssue with OHaH, I am more than=C2=A0willing to explain it to them.=C2=A0 = =0D =0D On another note, could you please=C2=A0send us the OHaH rate? We have ot= her clients on this program and the rate is significantly higher than $37= .50. I also believe that the rate is adjusted every year in December to r= eflect increases in CPI. This is our experience with our other clients at= least.=C2=A0 =0D =0D Have a nice weekend and I look forward to hearing from you. =0D =0D =0D =0D =0D =0D Best regards, =C2=A0Timon Page=0D =0D =0D =0D =0D =0D General Manager, Ontario =0D =0D =0D timon.page@thekey.com =0D =0D =0D Mobile: (437) 223-0841 =0D =0D =0D =0D TheKey.ca =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Fri, Oct 31, 2025 at 9:34=E2=80=AFAM Nimra Azeem wrote: =0D =0D =0D =0D =0D Hello Marc, =0D Thank you for sending the invoice. However, I noticed that it shows 12 h= ours with an amount of $500. Based on the rate of $37.50/hour, the total = should be $450, not $500 =E2=80=94 so the math doesn=E2=80=99t align. =0D= Please update it to 13 hours, as done in the previous invoice dated July= 6, 2025. That format has worked perfectly in the past. =0D I=E2=80=99d really appreciate it if you could correct and resend the fin= al version as soon as possible, since I=E2=80=99ve been following up on t= his for about a month now. =0D Thank you for your prompt attention to this. =0D Best regards =0D Nimra Azeem =0D =0D =0D On Tue, Oct 28, 2025, 12:20=E2=80=AFp.m. Marc Atkinson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Nimra, =0D =0D =0D =0D Our apologies, as the revision we made to new Invoice 1152538 did not in= clude the "/day" verbiage for 9/5 & 9/6 and still stated "/hr". We have c= orrected this and the final revised invoice is attached. This invoice sho= uld now be good to go for submission to the government.