--00000000000046b3ba0643044354 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon Marc, I would like to clarify once again =E2=80=94 there have been *no issues wit= h e-transfer payments *on my end. I=E2=80=99ve been using that method consist= ently without any problems. What I have been requesting is the *correct account name and payee information* to set up bill payments and avoid transfer limits. Unfortunately, despite several follow-ups, the *accurate information has still not been provided.* Until this is resolved, payments will remain subject to the $3,000 daily and $7,000 weekly e-transfer limits, which will naturally delay clearing the full balance. The details previously shared do not appear to be registered in Ontario, and even the bank teller was unable to locate the account. I trust this now makes the situation clear. Please review the screenshot in prevoius email from the bank and provide the correct payee information as soon as possible so we can proceed without further delays. Thank you On Tue, Nov 4, 2025, 10:29=E2=80=AFa.m. Marc Atkinson = wrote: > Hi Nimra, > > We wanted to follow up to see if you have had a chance to review Timon's > email to you from Friday, concerning the billing for Invoice 1152538? > > Also, we can confirm that we did receive payment for Invoice 1100452 on > Friday. Thank you for sending this in and we're glad to see that you were > able to add us as the payee in the Etransfer system. > > If you could please provide an udpate on the remaining payments due, that > would be appreciated. > > Thank you! > > > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Fri, 31 Oct at 4:11 PM , Timon Page wrote: > Hi Nimra > > Unfortunately, we must bill it this way. It is not an hourly shift, it is > a live-in one. I understand that we billed 13hrs in the past, but after 1= 2 > hrs, overtime is triggered for the caregiver and subsequently, we must bo= th > pay and bill those hours at 1.5 times. If there is any issue with OHaH, I > am more than willing to explain it to them. > > On another note, could you please send us the OHaH rate? We have other > clients on this program and the rate is significantly higher than $37.50.= I > also believe that the rate is adjusted every year in December to reflect > increases in CPI. This is our experience with our other clients at least. > > Have a nice weekend and I look forward to hearing from you. > > Best regards, > * Timon Page * > General Manager, Ontario > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.ca > > > > > On Fri, Oct 31, 2025 at 9:34=E2=80=AFAM Nimra Azeem > wrote: > >> >> >> >> Hello Marc, >> Thank you for sending the invoice. However, I noticed that it shows *12 >> hours* with an *amount of $500*. Based on the rate of *$37.50/hour*, the >> total should be *$450*, not $500 =E2=80=