Re: Quality Score Update - MTD March

From
Bridgett Scherer <bscherer@thekey.com>
To
GeneralManagers <GeneralManagers@thekey.com>
CC
Regional Directors <regionaldirectors@thekey.com>, Audra Williams <audraw@thekey.com>, Shadi Gholizadeh <shadi@thekey.com>
Date
Wed, 11 Mar 2026 09:06:44 -0700
Folder
INBOX
--00000000000061507b064cc1d31e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry for the fast follow all - we have a few more sites that updated to 100% today: *Austin* *Boston* *Chicago* *New Jersey* *Orange County* *Palm Beach* *St. Louis* *Virginia Beach* Thanks all for your diligence & commitment! Bee Scherer National Director, Client Experience | TheKey Mobile: 425.429.1064 On Wed, Mar 11, 2026 at 8:59=E2=80=AFAM Bridgett Scherer wrote: > Hello all and Happy Wednesday! > > I hope your month is off to a great start. We recently closed out our > first official Quality Composite Score (QCS) review, and the results for > February were outstanding. We ended the month at *84.6%*, representing a = *40% > increase from January.* Thank you all for your renewed focus on > high-quality documentation and meaningful client follow-ups; your hard wo= rk > is clearly reflected in these numbers. > > As we move through March, please keep the following in mind: > > - We are currently sitting at *54.5%* QCS for the month of March. > - With *11 days* already behind us, maintaining consistent > documentation and tagging is critical to sustaining our momentum. > - As a reminder, the 100% payout target for QCS has increased to *80% > this month.* > > If you need any support or have questions about meeting your goals, pleas= e > don't hesitate to reach out to Audra or me. Let=E2=80=99s keep this momen= tum going! > > Thank you to the sites who are currently sitting at 100% MTD: > > *Carmel* > *Dallas Fort-Worth* > *Milwaukee* > *Naples* > *Nashville* > *Pennsylvania * > *Phoenix* > *Portland* > *Sacramento* > *Santa Barbara* > *Santa Rosa* > *Sarasota* > *Toronto* > *Upstate SC* > > > Bee Scherer > > National Director, Client Experience | TheKey > > Mobile: 425.429.1064 > > --00000000000061507b064cc1d31e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry for the fast follow all - we have a few more si= tes that updated to 100% today: Austin Boston Chicago New Jersey= Orange County Palm Beach St. Louis Virginia Beach Th= anks all for

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