--00000000000091da4f06412468d7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great, Meighen can yous end a few weekly times that would work for an ongoing 30 minute Lifeguard update email and I'll set up a meeting? Ideally we could have reporting on: units installed ytd (then ongoing get a weekly update) any pushback about installing units/any clients who we think signed up because of this differentiator current metrics being tracked: is there a dashboard view that would let us see how clients are doing in the offices that we could take a quick look at by office) any safety alert flags, care wins, hour increases over the past week On Thu, Oct 9, 2025 at 5:39=E2=80=AFPM Melissa Reyes wrote: > Works for me! > > *Melissa Reyes* > President of Client Services(916)743-0530 > > > On Thu, Oct 9, 2025 at 3:57=E2=80=AFPM Meighen Fitzpatrick meighen.fitzpatrick@thekey.com> wrote: > >> Yes great idea >> >> On Oct 9, 2025, at 6:22=E2=80=AFPM, Nina Kani wrote: >> >> Sounds good to me! >> >> On Thu, Oct 9, 2025 at 3:12=E2=80=AFPM Shadi Gholizadeh wrote: >> >>> Hi everyone, >>> >>> What are your thoughts on a check-in meeting every two weeks where we >>> can review the pilot data and how everything is going (sign ups, retent= ion, >>> troubleshooting any issues), what the weekly reports have been looking >>> like, what final outcomes we are tracking and if we had any positives o= ver >>> the past two weeks etc? >>> >>> On Tue, Oct 7, 2025 at 11:06=E2=80=AFAM Meighen Fitzpatrick >> meighen.fitzpatrick@thekey.com> wrote: >>> >>>> Hi Nina, >>>> >>>> As part of our service offering, the *Lifeguard Alert Center* responds >>>> directly to all alerts. Our Agents follow a clear escalation process= =E2=80=94first >>>> contacting the client, then the caregiver, followed by the client=E2= =80=99s >>>> emergency contacts, and finally informing TheKey. >>>> >>>> When the Lifeguard Alert Center contacts TheKey, it=E2=80=99s typicall= y to >>>> inform your team that we are dispatching EMS, or, in cases where the >>>> client has not opted into EMS dispatch, to notify TheKey that you may = begin >>>> your own escalation. The attached document, *Educational Guide for >>>> TheKey After-Hours Staff*, outlines this process in more detail. >>>> >>>> During our virtual and in-person meetings with each TheKey office, >>>> we=E2=80=99ve taken time to review these procedures together to ensure= alignment >>>> and clarity. >>>> >>>> I=E2=80=99ve also attached: >>>> >>>> - >>>> >>>> The *training presentation* we reviewed during our most recent >>>> session with the *TheKey Chicago team,*, >>>> - >>>> >>>> A *quick reference guide* that summarizes our offering as well as >>>> the alert escalation process (previously shared with TheKey Chicago= and all >>>> TheKey Canada GMs and CSMs). >>>> >>>> Regarding the results we=E2=80=99ve seen from Lifeguard so far regardi= ng client >>>> retention and increased care hours, I=E2=80=99ve attached a slide that