--Apple-Mail=_5C9095C9-5B71-4275-A652-DB50AC4DEAA1 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Shadi, Tuesday, Wednesday or Thursday between 1-3 pm EST are usually quite open = for me.=20 Thanks for setting this up! Meighen > On Oct 14, 2025, at 4:41=E2=80=AFPM, Shadi Gholizadeh = wrote: >=20 > Great, Meighen can yous end a few weekly times that would work for an = ongoing 30 minute Lifeguard update email and I'll set up a meeting? = Ideally we could have reporting on:=20 >=20 > units installed ytd (then ongoing get a weekly update) > any pushback about installing units/any clients who we think signed up = because of this differentiator=20 > current metrics being tracked: is there a dashboard view that would = let us see how clients are doing in the offices that we could take a = quick look at by office) > any safety alert flags, care wins, hour increases over the past week >=20 >=20 >=20 > On Thu, Oct 9, 2025 at 5:39=E2=80=AFPM Melissa Reyes = > wrote: >> Works for me! >>=20 >> Melissa Reyes >> President of Client Services >> (916)743-0530 >>=20 >>=20 >> On Thu, Oct 9, 2025 at 3:57=E2=80=AFPM Meighen Fitzpatrick = > = wrote: >>> Yes great idea >>>=20 >>>> On Oct 9, 2025, at 6:22=E2=80=AFPM, Nina Kani > wrote: >>>>=20 >>>> Sounds good to me!=20 >>>>=20 >>>> On Thu, Oct 9, 2025 at 3:12=E2=80=AFPM Shadi Gholizadeh = > wrote: >>>>> Hi everyone,=20 >>>>>=20 >>>>> What are your thoughts on a check-in meeting every two weeks where = we can review the pilot data and how everything is going (sign ups, = retention, troubleshooting any issues), what the weekly reports have = been looking like, what final outcomes we are tracking and if we had any = positives over the past two weeks etc? >>>>>=20 >>>>> On Tue, Oct 7, 2025 at 11:06=E2=80=AFAM Meighen Fitzpatrick = > = wrote: >>>>>> Hi Nina, >>>>>>=20 >>>>>> As part of our service offering, the Lifeguard Alert Center = responds directly to all alerts. Our Agents follow a clear escalation = process=E2=80=94first contacting the client, then the caregiver, = followed by the client=E2=80=99s emergency contacts, and finally = informing TheKey. >>>>>>=20 >>>>>> When the Lifeguard Alert Center contacts TheKey, it=E2=80=99s = typically to inform your team that we are dispatching EMS, or, in cases = where the client has not opted into EMS dispatch, to notify TheKey that = you may begin your own escalation. The attached document, Educational = Guide for TheKey After-Hours Staff, outlines this process in more = detail. >>>>>>=20 >>>>>> During our virtual and in-person meetings with each TheKey = office, we=E2=80=99ve taken time to review these procedures together to = ensure alignment and clarity. >>>>>>=20 >>>>>> I=E2=80=99ve also attached: >>>>>>=20 >>>>>> The training presentation we reviewed during our most recent = session with the TheKey Chicago team,, >>>>>>=20 >>>>>> A quick reference guide that summarizes our offering as well as = the alert escalation process (previous