--00000000000005da09064044fa31 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc Yes, there have been multiple conversations with Nimra regarding this matter. It would be easier to explain in a call actually as it is an ongoing issue involving government payment. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Fri, Oct 3, 2025 at 12:06=E2=80=AFPM Marc Atkinson wrote: > Hi Kristal and Timon, > > I have just taken over the Collections efforts for our Canada offices and > am getting caught up on some accounts. I was just reviewing the account f= or > Toronto client Tanzil-Ur-Rehman Muahammad ( > https://torontohca.clearcareonline.ca/clients/1000000000042058/). > > This client has been consistently around 60 days overdue and more for > quite a while. The overdue balance is now at $15,931.24. > > Is your office aware of this? I feel we need to bring the account current > or get it as close to current as we can, so the client is not consistentl= y > at 2 months overdue. > > May your office please confirm if you have ever spoken to Nimra Azeem > about this? I feel we need to make it clear to her that the balance canno= t > be this far past due on a consistent basis moving forward, but I am unsur= e > if there is any type of special handling for this client. > > Please advise on how you would like for me to proceed. > > Thank you! > > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Fri, 3 Oct at 12:00 PM , 146220 Tanzil-Ur-Rehman Muahammad - Toronto nimraazeem85@gmail.com> wrote: > Overdue Balance of $15,931.24 on Invoices 1100452, 1109575, 1110810, > 1118717, 1124546, 1129590, 1133675, 1140292, & 1144319 > > > 1239646:611100 > --00000000000005da09064044fa31 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc Yes, there have been= multiple conversations with Nimra regarding this matter. It would be easie= r to explain in a call actually as it is an ongoing issue involving governm= ent payment.=C2=A0 Best regards, =C2=A0Timon Page General Manager, Ontario Please note my email address has changed: timon.page@theke= y.com Mobile: (437) 223-0841 TheKey.com On Fri, Oct 3, = 2025 at 12:06=E2=80=AFPM Marc Atkinson < collectionsteam@thekey.com > wrote: Hi Kristal and Timon, I have just taken over the Collections efforts for our Can= ada offices and am getting caught up