----==_mimepart_68dff47af1ed7_1e13f977290c844569519f5 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Kristal and Timon, I have just taken over the Collections efforts = for our Canada offices and am getting caught up on some accounts. I was j= ust reviewing the account for Toronto client Tanzil-Ur-Rehman Muahammad (= https://torontohca.clearcareonline.ca/clients/1000000000042058/). Thi= s client has been consistently around 60 days overdue and more for quite = a while. The overdue balance is now at $15,931.24. Is your office awa= re of this? I feel we need to bring the account current or get it as clos= e to current as we can, so the client is not consistently at 2 months ove= rdue.=C2=A0 May your office please confirm if you have ever spoken to= Nimra Azeem about this? I feel we need to make it clear to her that the = balance cannot be this far past due on a consistent basis moving forward,= but I am unsure if there is any type of special handling for this client= .=C2=A0 Please advise on how you would like for me to proceed. Th= ank you! Regards, Marc Atkinson Senior Client Account Speci= alist Customer Contact & Collections Center 866-226-1702 - Main Line 2= 39-264-1290 - Direct billing@thekey.com = = On Fri, 3 Oct at 12:00 PM , 146220 Tanzil-Ur-Rehman Muahammad - Toront= o wrote: = Overdue Balance of $15,931.24 on Invoices 1100452, 1109575, 1110810, 111= 8717, 1124546, 1129590, 1133675, 1140292, & 1144319 ----==_mimepart_68dff47af1ed7_1e13f977290c844569519f5 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Kristal and Timon, I have just taken over the Collections efforts for our C= anada offices and am getting caught up on some accounts. I was just revie= wing the account for Toronto client Tanzil-Ur-Rehman Muahammad ( https://torontohca.clearcareonline.ca/clients/100000000004205= 8/ ). This client has been consistently around 60 days overdue= and more for quite a while. The overdue balance is now at $15,931.24. Is your office aware of this? I feel we need to bring th= e account current or get it as close to current as we can, so the client = is not consistently at 2 months overdue.=C2=A0 May your office please confirm if you have ever spoken t= o Nimra Azeem about this? I feel we need to make it clear to her that the= balance cannot be this far past due on a consistent basis moving forward= , but I am unsure if there is any type of special handling for this clien= t.=C2=A0 Please advise on how you would like for me to proceed. Thank you! Regards, Marc Atkinson Senior Client Account Specialist Customer Contact & Collections Center 866-226-1702 - Main Line 239-264-1290 - Direct billing@thekey.com On Fri, 3 Oct at 12:00 PM , 146220 Tanzil-Ur= -Rehman Muahammad - Toronto <nimraazeem85@gmail.com> wrote: Overdue Balance of $15,931.24 on Invoices 1100452, 11095= 75, 1110810, 1118717, 1124546, 1129590, 1133675, 1140292, & 1144319 <i