----==_mimepart_69a8463a708a6_204d1f2843451414441 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timon, We wanted to touch base regarding the account balances of $= 1,124.13 and 1,264.65 for Hernan Yepes and Blanca Munoz. Since you an= d I last spoke, I have called their house line to try to get in touch wit= h their son Andres Munoz 2 more times, to no avail. He has not returned m= y voicemails. At this time, I feel we need to write off the balances = for exhausted efforts and consider sending them to a third-party for cont= inued collections efforts. May you please review the following informatio= n? - Do we have any sort of signed document from SGI Insurance of Can= ada that would allow us to reach out to them to get them to pay? Based on= the paperwork in Wellsky, there is nothing for SGI Insurance of Canada. = Both Care Agreements are signed by the clients. - If not, please advi= se if you think it is practical to assign the balances to a third-party. = - Were there any service-related issues that the clients could disput= e? Thank you. Regards, Marc Atkinson Team Leader Customer C= ontact & Collections Center 866-226-1702 - Main Line 239-264-1290 - Dir= ect Line marc.atkinson@thekey.com =0D =0D On=0D Fri, 14 Nov, 2025 at 1:31 PM=0D , Timon Page wrote:= =0D =0D =0D =0D Hi Marc =0D =0D I am attending a boot camp with HCAI on Tues the 25th of November to lea= rn how to upload=C2=A0the invoices. Sorry this is taking so long.=C2=A0 =0D= =0D =0D =0D =0D =0D Best regards, =C2=A0Timon Page=0D =0D =0D =0D =0D =0D General Manager, Ontario =0D =0D =0D timon.page@thekey.com =0D =0D =0D Mobile: (437) 223-0841 =0D =0D =0D =0D TheKey.ca =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Fri, Nov 14, 2025 at 10:14=E2=80=AFAM Marc Atkinson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Timon, =0D =0D =0D =0D We wanted to follow back up to see if the invoices for Blanca Munoz and = Hernan Yepes have been submitted to HCAI? =0D =0D =0D =0D Thank you! =0D =0D =0D =0D Regards, =0D =0D =0D =0D Marc Atkinson =0D =0D Senior Client Account Specialist =0D =0D Customer Contact & Collections Center =0D =0D 866-226-1702 - Main Line =0D =0D 239-264-1290 - Direct =0D =0D billing@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 4 Nov at 9:19 AM=0D =0D , Marc Atkinson = wrote:=0D =0D =0D =0D =0D =0D Hi Timon, =0D =0D =0D =0D Thank you for this update. This is good news. =0D =0D =0D =0D May you please advise if there is anything Billing can do to assist you?= Once we get approval to submit the invoices through HCAI's portal, pleas= e let me know if you want us to do it or if you're going to do it. =0D =0D =0D =0D Thank you! =0D =0D =0D =0D Regards, =0D =0D =0D =0D Marc Atkinson =0D =0D Senior Client Account Specialist =0D =0D Customer Contact & Collections Center =0D =0D 866-226-1702 - Main Line =0D =0D 239-264-1290 - Direct =0D =0D billing@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Wed, 29 Oct at 10:19 A