--000000000000a85036064c350ac1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Marc I forwarded an email from their insurance adjuster earlier this morning. Did you get it? Best regards, * Timon Page * General Manager, Ontario timon.page@thekey.com Mobile: (437) 223-0841 TheKey.ca On Wed, Mar 4, 2026 at 9:48=E2=80=AFAM Marc Atkinson wrote: > Hi Timon, > > We wanted to touch base regarding the account balances of $1,124.13 and > 1,264.65 for Hernan Yepes and Blanca Munoz. > > Since you and I last spoke, I have called their house line to try to get > in touch with their son Andres Munoz 2 more times, to no avail. He has no= t > returned my voicemails. > > At this time, I feel we need to write off the balances for exhausted > efforts and consider sending them to a third-party for continued > collections efforts. May you please review the following information? > > - Do we have any sort of signed document from SGI Insurance of Canada tha= t > would allow us to reach out to them to get them to pay? Based on the > paperwork in Wellsky, there is nothing for SGI Insurance of Canada. Both > Care Agreements are signed by the clients. > > - If not, please advise if you think it is practical to assign the > balances to a third-party. > > - Were there any service-related issues that the clients could dispute? > > Thank you. > > Regards, > > Marc Atkinson > Team Leader > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct Line > marc.atkinson@thekey.com > > [image: logo-the-key.svg] > On Fri, 14 Nov, 2025 at 1:31 PM , Timon Page > wrote: > > Hi Marc > > I am attending a boot camp with HCAI on Tues the 25th of November to lear= n > how to upload the invoices. Sorry this is taking so long. > > Best regards, > * Timon Page * > General Manager, Ontario > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.ca > > > > > On Fri, Nov 14, 2025 at 10:14=E2=80=AFAM Marc Atkinson > wrote: > >> Hi Timon, >> >> We wanted to follow back up to see if the invoices for Blanca Munoz and >> Hernan Yepes have been submitted to HCAI? >> >> Thank you! >> >> Regards, >> >> Marc Atkinson >> Senior Client Account Specialist >> Customer Contact & Collections Center >> 866-226-1702 - Main Line >> 239-264-1290 - Direct >> billing@thekey.com >> >> On Tue, 4 Nov at 9:19 AM , Marc Atkinson >> wrote: >> Hi Timon, >> >> Thank you for this update. This is good news. >> >> May you please advise if there is anything Billing can do to assist you? >> Once we get approval to submit the invoices through HCAI's portal, pleas= e >> let me know if you want us to do it or if you're going to do it. >> >> Thank you! >> >> Regards, >> >> Marc Atkinson >> Senior Client Account Specialist >> Customer Contact & Collections Center >> 866-226-1702 - Main Line >> 239-264-1290 - Direct >> billing@thekey.com >> >> On Wed, 29 Oct at 10:19 AM , Timon Page wrote: >> Hey Marc >> >> We have been approved by HCAI but now I am completing th