--0000000000004b36fe06414df7e8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Chris! Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Thu, Oct 16, 2025 at 4:02=E2=80=AFPM Chris Gerard wrote: > i'm good with this. > > On Thu, Oct 16, 2025 at 2:19=E2=80=AFPM Melissa Reyes > wrote: > >> Thank you for the detail, Timon. >> >> This makes sense to me based on the government coming in January. >> >> Chris, please advise. >> >> Melissa >> >> On Thu, Oct 16, 2025 at 11:29=E2=80=AFAM Timon Page >> wrote: >> >>> Hi Melissa >>> >>> I have another client that needs some tlc (see below). >>> >>> In Ontario, we have a government program called Family Managed Home Car= e >>> (FMHC) and the rate for this is set every year by the government. >>> Currently, the rate is $47.02 which is substantially higher than our ba= nd >>> of $39-$42/hr. Trevor (POA) understands the need to raise the live-in r= ate >>> though and has asked us to bake the hourly increase into the live-in ra= te. >>> I did the calculation, and a revised live-in rate of $411.24 would >>> compensate for leaving the hourly rate as is. >>> >>> Here is the calculation: >>> >>> $48.90-$47.02=3D$1.88/hr x 42hrs=3D $78.96 >>> $78.96/5 days live-in=3D$15.792/day >>> $15.792+$395.45=3D$411.24 >>> >>> Currently, this client bills for $3875.96 weekly and has been a client >>> since August 28, 2023. >>> >>> Fyi, the hourly rate set by the government is scheduled to be revised >>> for CPI in December and should translate to an hourly increase of appro= x. >>> 2.4%. Thus, going into Jan 2025, this client will have an effective rat= e >>> increase of approx. 5.2%. >>> >>> Best regards, >>> * Timon Page * >>> General Manager, Ontario >>> *Please note my email address has changed:* >>> timon.page@thekey.com >>> Mobile: (437) 223-0841 >>> TheKey.com >>> >>> >>> >>> ---------- Forwarded message --------- >>> From: Trevor Mangion >>> Date: Wed, Oct 15, 2025 at 11:53=E2=80=AFAM >>> Subject: Re: Annual Rate Adjustment >>> To: Timon Page >>> >>> >>> Hi Timon, I hope you=E2=80=99re well. >>> >>> I hope your voodoo magic will keep the family managed hourly rate at >>> what it is, and you can make the live in rate what it needs to be to ma= ke >>> the difference up? >>> >>> Thanks, I appreciate it, I know it=E2=80=99s a pain. >>> >>> On Wed, Oct 15, 2025 at 8:39=E2=80=AFAM Billing >>> wrote: >>> >>>> [image: Company logo] >>>> >>>> Dear Susan Ferguson, >>>> >>>> We are writing to express our sincere gratitude for entrusting us with >>>> your homecare needs. It has been our privilege to serve you, and we de= eply >>>> appreciate the trust you have placed in our team. >>>> >>>> As we continue to strive for excellence in our services, we wanted to >>>> take a moment to remind you of the terms in your service agreement, >>>> specifically as to adjustments to our rates to ensure