Fwd: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection of Overdue Balances on Account & Account Reconciliation - [#1436720]

----==_mimepart_69cabcaaabb67_1ee68e845102161 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chuck and Tim, Thank you both for the follow ups. It is appreciate= d. The first time around, from 2 weeks ago, OTC did not send Candice = a notice of suspension. Shawntel spoke with her over the phone and that i= s when Candice decided to send us the $3,000 Etransfer. Do you want u= s to send this notice of suspension? It might be better if it came from y= our office.=C2=A0 Please let us know how to proceed. For now we can s= end Candice an updated account balance statement but I would like to send= the notice of pending suspension with it. Thank you! Regards, = Marc Atkinson Team Leader Customer Contact & Collections Center 866-= 226-1702 - Main Line 239-264-1290 - Direct Line marc.atkinson@thekey.co= m =0D =0D On=0D Fri, 27 Mar at 2:53 PM=0D , Collections Team wrote:=0D =0D =0D Thanks Marc, =0D Chuck, I suggest we send another suspension=C2=A0notice. =0D =0D =0D =0D On Fri, Mar 27, 2026 at 2:13=E2=80=AFPM Marc Atkinson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Shawntel, Chuck, & Tim, =0D =0D =0D =0D =E2=80=8BWe wanted to reach out to provide the current account balance s= tatement for the Albo's. I just checked our emails and Etransfer logs and= do not see any recent Etransfer payments from Candice. The last payment = we received was that $3,000.00 payment from 2 Friday's ago, 3/13. =0D =0D =0D =0D May your office please review the current balances and advise if we're s= till pushing for full payment or suspension of service, if full payment i= s not received? The balance is going to continue to accumulate because al= l biweekly invoices are either denied in full or partially denied due to = the multiple care agencies. We are hoping we can clear the balances in fu= ll with a one-time payment, but I'm sure we can arrange multiple payments= , if need be. =0D =0D =0D =0D All in all, we feel that Candice is only going to respond to notices of = service suspension. We would prefer if your office relayed that informati= on to Candice but if you would like Lito to do so, please let us know. =0D= =0D =0D =0D Thank you! =0D =0D =0D =0D =0D =0D Mary Albo =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Ray Albo =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Regards, =0D =0D =0D =0D Marc Atkinson =0D =0D Team Leader =0D =0D Customer Contact & Collections Center =0D =0D 866-226-1702 - Main Line =0D =0D 239-264-1290 - Direct Line =0D =0D marc.atkinson@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Wed, 25 Feb at 9:17 AM=0D =0D , Collections Team wrote:=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D ---------- Forwarded message --------- =0D =0D =0D =0D =0D =0D =0D =0D From: candicea@shaw.ca Date: Mon, Feb 23, 2026 at 12:= 49=E2=80=AFPM Subject: Re: Mary and Ray Albo | Invoices 1231897, 1244341= , 1242689, 1226207 To: Lito Delapena =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hello, =0D =0D =0D =0D =C2