Re: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection of Overdue Balances on Account & Account Reconciliation - [#1436720]

--0000000000003be5c2064e43547a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc, In our last communication with Candice, she was very upset about the call from Shawntel. She did provide the payment, although it was an unpleasant conversation for Shawntel. I recommend you send the suspension letter. Thanks, Chuck On Mon, Mar 30, 2026 at 12:10=E2=80=AFPM Marc Atkinson wrote: > Hi Chuck and Tim, > > Thank you both for the follow ups. It is appreciated. > > The first time around, from 2 weeks ago, OTC did not send Candice a notic= e > of suspension. Shawntel spoke with her over the phone and that is when > Candice decided to send us the $3,000 Etransfer. > > Do you want us to send this notice of suspension? It might be better if i= t > came from your office. > > Please let us know how to proceed. For now we can send Candice an updated > account balance statement but I would like to send the notice of pending > suspension with it. > > Thank you! > > Regards, > > Marc Atkinson > Team Leader > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct Line > marc.atkinson@thekey.com > > [image: logo-the-key.svg] > On Fri, 27 Mar at 2:53 PM , Collections Team > wrote: > > Thanks Marc, > > Chuck, I suggest we send another suspension notice. > > On Fri, Mar 27, 2026 at 2:13=E2=80=AFPM Marc Atkinson > wrote: > >> Hi Shawntel, Chuck, & Tim, >> >> =E2=80=8BWe wanted to reach out to provide the current account balance s= tatement >> for the Albo's. I just checked our emails and Etransfer logs and do not = see >> any recent Etransfer payments from Candice. The last payment we received >> was that $3,000.00 payment from 2 Friday's ago, 3/13. >> >> May your office please review the current balances and advise if we're >> still pushing for full payment or suspension of service, if full payment= is >> not received? The balance is going to continue to accumulate because all >> biweekly invoices are either denied in full or partially denied due to t= he >> multiple care agencies. We are hoping we can clear the balances in full >> with a one-time payment, but I'm sure we can arrange multiple payments, = if >> need be. >> >> All in all, we feel that Candice is only going to respond to notices of >> service suspension. We would prefer if your office relayed that informat= ion >> to Candice but if you would like Lito to do so, please let us know. >> >> Thank you! >> >> >> Mary Albo >> >> >> >> Ray Albo >> >> >> >> Regards, >> >> Marc Atkinson >> Team Leader >> Customer Contact & Collections Center >> 866-226-1702 - Main Line >> 239-264-1290 - Direct Line >> marc.atkinson@thekey.com >> >> [image: logo-the-key.svg] >> On Wed, 25 Feb at 9:17 AM , Collections Team >> wrote: >> >> ---------- Forwarded message --------- >> >> From: candicea@shaw.ca >> Date: Mon, Feb 23, 2026 at 12:49=E2=80=AFPM >> Subject: Re: Mary and Ray Albo | Invoices 1231897, 1244341, 1242689, >> 1226207 >> To: Lito Delapena >> >>