--000000000000b38cbd064d3aa670 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Sophia, POC John Vanover reached out to me yesterday leaving a voice mail stating he is trying to get the account current. This was in response to my email about terminating services. I immediately tried calling him back after receiving his voice message but he did not answer. His voice message actually stated, "I will call you with more information regarding payment," and that he wants to continue services. I intend to reach out again today to discuss payment methods. All the Best, Diane On Tue, Mar 17, 2026 at 11:08=E2=80=AFAM Sophia Jantz wrote: > Hi Amelia, > > Good morning. I wanted to circle back in regards to this client to see if > we have any updates in regards to obtaining payment from the POC James. > There is an outstanding balance of $73755 currently on the account, we ha= ve > not received a payment from the insurance carrier since 3/2/25. The carri= er > will only pay a maximum benefit of $8184 per month. They have paid throug= h > date of services 2/15/26. Any insight you can provide from communication > with the POC would be appreciated. Thank you > > Respectfully, > > Sophia Jantz > Collections and Contact Specialist 2| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > On Thu, 12 Mar at 12:54 PM , TheKey Support wrote: > > Yes, I know Malin and Diane met this morning regarding this client. I wil= l > connect with team and provide update. > AH > > On Thu, Mar 12, 2026, 11:47 AM Timothy Thomas wrote: > >> Amelia - can you assist here please? >> > > 1414037:611100 > --000000000000b38cbd064d3aa670 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Sophia, POC John Vanover reached = out to me yesterday leaving a voice mail stating he is trying to get the ac= count current.=C2=A0 This was in response to my email about terminating ser= vices.=C2=A0 I immediately tried calling him back after receiving his voice= message but he did not answer.=C2=A0 His voice message actually stated, &q= uot;I will call you with more information regarding payment," and that= he wants to continue services.=C2=A0 I intend to reach out again today to = discuss payment methods. All the Best, D= iane On Tue, Mar 17, 2026 at 11:08=E2=80=AFAM So= phia Jantz < collectionstea= m@thekey.com > wrote: Hi Amelia, Good morning. I wanted to circle back in regards to this c= lient to see if we have any updates in regards to obtaining payment from th= e POC James. There is an outstanding balance of $73755 currently on the acc= ount, we have not received a payment from the insurance carrier since 3/2/2= 5. The carrier will only pay a maximum benefit of $8184 per month. They hav= e paid through date of services 2/15/26. Any insight you can provide from c= ommunication with the POC would be appreciated. Thank you Respectfully, <span dir=3D"ltr" style=3D"font-weigh