----==_mimepart_69b97c8ec37b4_20db946ce7c37603313 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Amelia, Good morning. I wanted to circle back in regards to this c= lient to see if we have any updates in regards to obtaining payment from = the POC James. There is an outstanding balance of $73755 currently on the= account, we have not received a payment from the insurance carrier since= 3/2/25. The carrier will only pay a maximum benefit of $8184 per month. = They have paid through date of services 2/15/26. Any insight you can prov= ide from communication with the POC would be appreciated. Thank you = Respectfully, =C2=A0 Sophia Jantz Collections and Contact Specialist = 2|=C2=A0TheKey Phone: 866-226-1702 billing@thekey.com = =0D =0D On=0D Thu, 12 Mar at 12:54 PM=0D , TheKey Support wro= te:=0D =0D =0D Yes, I know Malin and Diane met this morning= regarding this client. I will connect with team and provide update.=C2=A0= AH =0D =0D =0D =0D On Thu, Mar 12, 2026, 11:47 AM Timothy Thomas wrote: =0D= =0D Amelia - can you assist here please?=0D =0D =0D =0D =0D =0D ----==_mimepart_69b97c8ec37b4_20db946ce7c37603313 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Amelia, =0D =0D Good morning. I wanted to circle back in regards to this= client to see if we have any updates in regards to obtaining payment fro= m the POC James. There is an outstanding balance of $73755 currently on t= he account, we have not received a payment from the insurance carrier sin= ce 3/2/25. The carrier will only pay a maximum benefit of $8184 per month= . They have paid through date of services 2/15/26. Any insight you can pr= ovide from communication with the POC would be appreciated. Thank you =0D =0D =0D Respectfully, =0D =C2=A0 =0D Sophia Jantz =0D <div style=3D'margin-top: 0pt; margin-bottom: 0pt; font-weight: 400; font= -style: normal; font-size: 13px; font-family: "Helvetica Neue", Helvetica= , Arial, sans-serif; line-height: 1.38; word-break: break-word; box