--0000000000002f268f0645260f6b Content-Type: multipart/alternative; boundary="0000000000002f268e0645260f6a" --0000000000002f268e0645260f6a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi John, You already helped me add the alias a couple days ago for this account. I am trying to make the change so our data-entry team will not require my assistance (or when I am OOO) of logging in to get a copy of the bill moving forward. *Best regards,* Trish Nguyen Sr. Accounts Payable | TheKey *Trish.nguyen@thekey.com * On Thu, Dec 4, 2025 at 12:05=E2=80=AFPM John Andrew Hawkins wrote: > I just checked our records and I'm not aware of any 4 digit PIN on the > account. I can add the old email account as an alias to your email > temporarily to generate the MFA for your login and then remove it once yo= u > are logged in, if that works for you. > > On Thu, Dec 4, 2025 at 2:56=E2=80=AFPM Timothy Thomas wro= te: > >> I no longer have access. >> >> I'm a contact but otherwise I don't know the pin. >> >> On Thu, Dec 4, 2025 at 2:49=E2=80=AFPM Trish Nguyen >> wrote: >> >>> Hi Timothy and John, >>> >>> I requested an email update with Roger Business account # 7-8597-6853 >>> due their Multi Factor Authentication requirements on their portal that >>> was enforced on 11/25/25. >>> >>> I am missing the below highlight information. Please advise if you can >>> help provide for Rogers' verification. >>> >>> The following details are required: >>> *Authorized Contact's full name*( if they can be included in email >>> chain) >>> Email address: ap-invoice@thekey.com (OLD), utility_rent@thekey.com >>> (NEW) >>> 4-digit PIN (if PIN on account) >>> >>> >>> [image: image.png] >>> >>> >>> *Best regards,* >>> >>> Trish Nguyen >>> >>> Sr. Accounts Payable | TheKey >>> >>> *Trish.nguyen@thekey.com * >>> >>> >>> >>> >>> >>> >>> >>> ---------- Forwarded message --------- >>> From: Rogers Business Support >>> Date: Thu, Dec 4, 2025 at 10:28=E2=80=AFAM >>> Subject: HOME CARE ASSISTANCE - Rogers Business - Acct # 7-8597-6853 - >>> Email Update (Case #11421387) >>> To: trish.nguyen@thekey.com >>> >>> >>> Hello Trish, >>> >>> Thank you for reaching out to us and I hope your day is going great so >>> far! >>> >>> >>> In order to be able to provide you with the most efficient service >>> without compromising any sensitive account information, we will need th= e >>> following information: >>> >>> The following details are required: >>> *Authorized Contact's full name*( if they can be included in email >>> chain) >>> Email address: >>> 4-digit PIN (if PIN on account) >>> >>> Please confirm the required authentication information and we can >>> process the request. By including this information in each new request = you >>> will be served faster. >>> >>> We Appreciate your understanding and continued business with Rogers. >>> Have a great day. >>> >>> *Sheba Zaidi* >>> * Business Customer Service * >>> TEL: 1-877-274-3375 >>> >>> * Business Self-Serve is no