--000000000000789090064525d8db Content-Type: multipart/alternative; boundary="00000000000078908e064525d8da" --00000000000078908e064525d8da Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I just checked our records and I'm not aware of any 4 digit PIN on the account. I can add the old email account as an alias to your email temporarily to generate the MFA for your login and then remove it once you are logged in, if that works for you. On Thu, Dec 4, 2025 at 2:56=E2=80=AFPM Timothy Thomas wrote= : > I no longer have access. > > I'm a contact but otherwise I don't know the pin. > > On Thu, Dec 4, 2025 at 2:49=E2=80=AFPM Trish Nguyen > wrote: > >> Hi Timothy and John, >> >> I requested an email update with Roger Business account # 7-8597-6853 du= e >> their Multi Factor Authentication requirements on their portal that >> was enforced on 11/25/25. >> >> I am missing the below highlight information. Please advise if you can >> help provide for Rogers' verification. >> >> The following details are required: >> *Authorized Contact's full name*( if they can be included in email chain= ) >> Email address: ap-invoice@thekey.com (OLD), utility_rent@thekey.com (NEW= ) >> 4-digit PIN (if PIN on account) >> >> >> [image: image.png] >> >> >> *Best regards,* >> >> Trish Nguyen >> >> Sr. Accounts Payable | TheKey >> >> *Trish.nguyen@thekey.com * >> >> >> >> >> >> >> >> ---------- Forwarded message --------- >> From: Rogers Business Support >> Date: Thu, Dec 4, 2025 at 10:28=E2=80=AFAM >> Subject: HOME CARE ASSISTANCE - Rogers Business - Acct # 7-8597-6853 - >> Email Update (Case #11421387) >> To: trish.nguyen@thekey.com >> >> >> Hello Trish, >> >> Thank you for reaching out to us and I hope your day is going great so >> far! >> >> >> In order to be able to provide you with the most efficient service >> without compromising any sensitive account information, we will need the >> following information: >> >> The following details are required: >> *Authorized Contact's full name*( if they can be included in email chain= ) >> Email address: >> 4-digit PIN (if PIN on account) >> >> Please confirm the required authentication information and we can proces= s >> the request. By including this information in each new request you will = be >> served faster. >> >> We Appreciate your understanding and continued business with Rogers. Hav= e >> a great day. >> >> *Sheba Zaidi* >> * Business Customer Service * >> TEL: 1-877-274-3375 >> >> * Business Self-Serve is now even better!* >> View your real-time data usage & manage access, review & pay your >> invoices, manage your wireless lines and more! >> Access Business Self-Serve via MyBusiness Hub >> 24/7/365. >> >> >> >> --------------- Original Message --------------- >> *From:* Trish Nguyen [trish.nguyen@thekey.com] >> *Sent:* 12/2/2025 3:14 PM >> *To:* rogers.businesssupport@rci.rogers.com >> *Subject:* HOME CARE ASSISTANCE - Rogers Business - Acct # 7-8597-6853 - >> Email Update >> >> Hell