Re: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection of Overdue Balances on Account & Account Reconciliation - [#1436720]

--000000000000d439dc064e65cbad Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, All - Marc, please advise us when the final date of service will be. On Tue, Mar 31, 2026 at 12:52=E2=80=AFPM Timothy Thomas wro= te: > Yes I think that's good practice. > > On Tue, Mar 31, 2026 at 2:48=E2=80=AFPM Steve Koyanagi > wrote: > >> The CCA's allow us to terminate services due to delinquent invoices. Do >> we want to give a full week from when we send notice though before we >> terminate? >> >> On Tue, Mar 31, 2026 at 11:37=E2=80=AFAM Marc Atkinson >> wrote: >> >>> Hi Steve, >>> >>> It would not allow me to send the CCAs with the notices due to exceedin= g >>> file limits. Please find the attached CCAs for both clients. >>> >>> Thank you! >>> >>> Regards, >>> >>> Marc Atkinson >>> Team Leader >>> Customer Contact & Collections Center >>> 866-226-1702 - Main Line >>> 239-264-1290 - Direct Line >>> marc.atkinson@thekey.com >>> >>> [image: logo-the-key.svg] >>> On Tue, 31 Mar at 2:33 PM , Marc Atkinson wrote: >>> >>> Hi Steve, >>> >>> We would appreciate your guidance and any details you can provide >>> regarding two clients from Calgary AB CA, Mary Albo and Ray Albo. >>> >>> As of today, Mary has an overdue balance of $9,024.67 that has aged to >>> 44 days overdue and Ray has an overdue balance of $6,188.61 that has al= so >>> aged to 44 days overdue. Their daughter is being unresponsive to sendin= g >>> full payment. At this time, we are going to email her the attached noti= ces >>> of service suspension if full payment is not received by this Friday, 4= /3. >>> >>> We wanted to touch base with you before sending these to see if there i= s >>> anything in that notice of suspension that needs to be revised and to >>> confirm if there are any stipulations in terms of taking this approach = to >>> clients in Calgary AB CA? We want to ensure that we're covering our bas= es >>> and taking the appropriate action, to limit any liability by sending th= ese >>> notices. >>> >>> Any help would be appreciated. Also attached here are their most recent >>> CCAs, for your reference. >>> >>> Thank you! >>> >>> Regards, >>> >>> Marc Atkinson >>> Team Leader >>> Customer Contact & Collections Center >>> 866-226-1702 - Main Line >>> 239-264-1290 - Direct Line >>> marc.atkinson@thekey.com >>> >>> [image: logo-the-key.svg] >>> On Wed, 25 Feb at 9:17 AM , Collections Team >>> wrote: >>> >>> ---------- Forwarded message --------- >>> >>> From: candicea@shaw.ca >>> Date: Mon, Feb 23, 2026 at 12:49=E2=80=AFPM >>> Subject: Re: Mary and Ray Albo | Invoices 1231897, 1244341, 1242689, >>> 1226207 >>> To: Lito Delapena >>> >>> >>> Hello, >>> I've been trying to unravel your most resent billing. >>> >>> Invoice 1244341 for Mary Albo >>> Service date Jan 12 to 23 , 2026 >>> >>> Service date Jan 14th is charged on two invoices for the same service >>> period. INV 1244341 and again on INV 1231897 >>> Service date Jan 15th is charged on two invoice