Re: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection of Overdue Balances on Account & Account Reconciliation - [#1436720]

--00000000000014132a064e6664d2 Content-Type: multipart/alternative; boundary="000000000000141329064e6664d0" --000000000000141329064e6664d0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Chuck, We are sending both attached notices to Candace this morning. Following Steve's advice, we are giving her 1 week from today 4/8/2026 to bring their accounts current or we will be obligated to terminate care for both Ray and Mary Albo due to delinquent balances. I will have you and Shawntel on copy when these are sent this morning. Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Wed, Apr 1, 2026 at 6:09=E2=80=AFAM Chuck Terlesky wrote: > Thanks, All - > > Marc, please advise us when the final date of service will be. > > On Tue, Mar 31, 2026 at 12:52=E2=80=AFPM Timothy Thomas w= rote: > >> Yes I think that's good practice. >> >> On Tue, Mar 31, 2026 at 2:48=E2=80=AFPM Steve Koyanagi >> wrote: >> >>> The CCA's allow us to terminate services due to delinquent invoices. Do >>> we want to give a full week from when we send notice though before we >>> terminate? >>> >>> On Tue, Mar 31, 2026 at 11:37=E2=80=AFAM Marc Atkinson >>> wrote: >>> >>>> Hi Steve, >>>> >>>> It would not allow me to send the CCAs with the notices due to >>>> exceeding file limits. Please find the attached CCAs for both clients. >>>> >>>> Thank you! >>>> >>>> Regards, >>>> >>>> Marc Atkinson >>>> Team Leader >>>> Customer Contact & Collections Center >>>> 866-226-1702 - Main Line >>>> 239-264-1290 - Direct Line >>>> marc.atkinson@thekey.com >>>> >>>> [image: logo-the-key.svg] >>>> On Tue, 31 Mar at 2:33 PM , Marc Atkinson wrote: >>>> >>>> Hi Steve, >>>> >>>> We would appreciate your guidance and any details you can provide >>>> regarding two clients from Calgary AB CA, Mary Albo and Ray Albo. >>>> >>>> As of today, Mary has an overdue balance of $9,024.67 that has aged to >>>> 44 days overdue and Ray has an overdue balance of $6,188.61 that has a= lso >>>> aged to 44 days overdue. Their daughter is being unresponsive to sendi= ng >>>> full payment. At this time, we are going to email her the attached not= ices >>>> of service suspension if full payment is not received by this Friday, = 4/3. >>>> >>>> We wanted to touch base with you before sending these to see if there >>>> is anything in that notice of suspension that needs to be revised and = to >>>> confirm if there are any stipulations in terms of taking this approach= to >>>> clients in Calgary AB CA? We want to ensure that we're covering our ba= ses >>>> and taking the appropriate action, to limit any liability by sending t= hese >>>> notices. >>>> >>>> Any help would be appreciated. Also attached here are their most recen= t >>>> CCAs, for your reference. >>>> >>>> Thank you! >>>> >>>> Regards, >>>> >>>> Marc Atkinson >>>> Team Leader >>>> Customer Contact & Collections Center >>>> 866-226-1702 - Main Line >>>> 239-264-1290 - Direct Line >>>> marc.atkinson@thekey.com >>>> >>>> [image: logo-the-key.svg] >>>> On Wed, 25 Feb at 9:17 AM , Collections Team >>> collectionsteam@thekey.com> wrote: >>>> >>>> ---------- Forwarded message --------- >>>> >>>> From: candicea@shaw.ca >>>> Date: Mon, Feb 23, 2026 at 12:49=E2=80=AFPM >>>> Subject: Re: Mary and Ray Albo | Invoices 1231897, 1244341, 1242689, >>>> 1226207 >>>> To: Lito Delapena >>>> >>>> >>>> Hello, >>>> I've been trying to unravel your most resent billing. >>>> >>>> Invoice 1244341 for Mary Albo >>>> Service date Jan 12 to 23 , 2026 >>>> >>>> Service date Jan 14th is charged on two invoices for the same service >>>> period. INV 1244341 and again on INV 1231897 >>>> Service date Jan 15th is charged on two invoices for the same service >>>> date . INV 1244341 and again on INV 1231897 >>>> Service date Jan 16th is charged on two invoices for the same >>>> service date . INV 1244341 and again on INV 1231897 >>>> Service date Jan 19th is charged on two invoices for the same >>>> service date . INV 1244341 and again on INV 1231897 >>>> Service date Jan 21st is charged on two invoices for the same >>>> service date . INV 1244341 and again on INV 1231897 >>>> Service date Jan 22nd is charged on two invoices for the same >>>> service date . INV 1244341 and again on INV 1231897 >>>> Service date Jan 23rd is charged on two invoices for the same >>>> service date . INV 1244341 and again on INV 1231897 >>>> >>>> Invoice 1246353 for Ray Albo >>>> Service date from Jan 12 to 23rd 2026 >>>> >>>> Service date Jan 12th is charged on two invoices for the same servic= e >>>> date . INV 1246353 and again on INV 1231912 >>>> Service date Jan 14th is charged on two invoices for the same >>>> service date . INV 1246353 and again on INV 1231912 >>>> Service date Jan 15th is charged on two invoices for the same >>>> service date . INV 1246353 and again on INV 1231912 >>>> >>>> It looks like I will have to go through all of the invoices dating bac= k >>>> to review double charges be